Help & Support
Fast Support for Stopping Your Session
Learn how we're addressing issues with stopping a charge — to keep your journey smooth and stress-free.
Instructions
Select your charger
Before unplugging, follow the on-screen instructions and select your charger.
Follow app instructions
If you're using an app or QR code to stop charging follow the instructions on your phone's screen.
Disconnect your vehicle
When the session has ended, safely disconnect your vehicle.
Select your charger
Before unplugging, follow the on-screen instructions and select your charger.
Follow app instructions
If you're using an app or QR code to stop charging follow the instructions on your phone's screen.
Disconnect your vehicle
When the session has ended, safely disconnect your vehicle.
Need help stopping your session?
These short videos guide you through each charging method – via app, contactless payment, or RFID card.
Any further questions?
We're here 24/7
Support Team
Customer Support