Frequently Asked Questions about EV Charging

Deutschlandnetz is a federal government programme to build Germany's nationwide high-power charging (HPC) backbone for electric vehicles. Mandated by the Fast Charging Act (Schnellladegesetz, SchnellLG), the Federal Ministry of Transport (BMV) has contracted private operators to build and run more than 1,000 fast-charging locations with around 9,000 HPC charging points by the end of 2026. The programme is coordinated by the National Centre for Charging Infrastructure (Nationale Leitstelle Ladeinfrastruktur, NLL), which is part of NOW GmbH. The total federal investment is approximately €2.3 billion. 

Even as the private charging market grew, certain locations — particularly rural communities, smaller towns, and unmanaged motorway rest areas — remained 'white spots' on the public charging map. Deutschlandnetz was specifically designed to close these gaps. Its goal is to ensure that every driver in Germany can reach an HPC charger within just a few minutes, regardless of where they live or travel. The programme deliberately complements, rather than competes with, privately funded charging networks. 

The programme covers 1,000+ locations in total: 900 regional sites spread across six regions of Germany (North-West, North-East, Central Germany, South-East, South-West, and West), and 200 motorway locations at unmanaged rest areas along the federal motorway network. Regional locations range in size from S (4 charge points) to M (8), L (12), and XL (16 charge points). Motorway locations have 4, 6, or 8 charge points each. An interactive map of all planned and operational sites is available at www.standorttool.de. 

Every charging point in the Deutschlandnetz must be technically capable of delivering a maximum output of at least 300 kW, with a nominal charging capacity of at least 200 kW per point. Operators must guarantee high availability, barrier-free access (including extra-wide spaces for vehicles with trailers), 24/7 opening hours, and support for multiple payment methods — including standard charging cards, apps, and direct credit/debit card payment. All electricity supplied must come from 100% certified renewable energy sources

The programme is accelerating sharply. The 100th regional site went live in October 2025, and new sites have been opening every week since. According to the official Deutschlandnetz website (March 2026), Germany now has 2.2 million registered battery electric cars and 195,000+ publicly accessible charging points — of which 49,000 are fast-chargers above 22 kW. The programme remains on track for its end-2026 completion target, with dozens of sites across all operators simultaneously in construction. EDRI's most recently confirmed opening was Bindlach near Bayreuth (April 2026). 

In September 2023, the Federal Ministry of Transport (BMV) awarded the 23 regional Deutschlandnetz lots to ten operators after a competitive tendering process. E.ON Drive Infrastructure (EDRI) was selected as one of the two largest operators by contracted volume, securing multiple lots covering north-west and southern Germany. In February 2024, EDRI was also awarded lots in the motorway tender — one of four operators selected by Autobahn GmbH alongside three other CPOs. EDRI's selection reflects its proven track record as a pan-European charge point operator and the E.ON Group's deep expertise in energy infrastructure. 

EDRI has been awarded approximately 170 Deutschlandnetz locations at which it will install and operate more than 1,350 HPC charging points. Each charger is capable of delivering up to 400 kW — significantly above the programme minimum of 300 kW technical capability and 200 kW nominal output. This makes EDRI one of the single largest contributors to the Deutschlandnetz by both site count and total charging capacity. 

EDRI's contracted lots cover north-west Germany and southern Germany — spanning Lower Saxony, northern Germany, Bavaria, and Baden-Württemberg. Within each lot, EDRI identifies and secures specific site locations in the predefined federal search areas, working closely with location partners, municipalities, and landowners to find accessible, high-traffic spots such as retail parks, town-centre car parks, and roadside locations near major transport links. 

EDRI's Deutschlandnetz rollout is accelerating. The first two sites opened in February 2025 in Bad Königshofen and Rothenburg ob der Tauber (Bavaria). Further confirmed openings include Krumbach (Swabia, M-site, May 2025), Papenburg (Lower Saxony, L-site, August 2025), Schlüsselfeld, Hemmoor, and most recently Bindlach near Bayreuth (Upper Franconia, L-site, April 2026) — located directly adjacent to the A9/B2 interchange. Overall, 19 locations with 120 charging points are currently in operation within the regional lots. Along the motorways, EDRI already operates a total of 7 locations with 34 charging points.The pipeline behind these operational sites remains strong, with further locations actively in the construction phase as of April 2026.  

Three sites stand out in EDRI's Deutschlandnetz portfolio to date. Papenburg (Lower Saxony, L-site, August 2025) is EDRI's original flagship: 12 charge points under three purpose-designed roofs with integrated digital availability and price displays, on-site photovoltaic panels, barrier-free access including drive-through spaces, and proximity to the B70 north-south corridor near the Dutch border. Hemmoor introduced EDRI's T-Pole — a high-visibility mast combining LED lighting, wayfinding signage, and a real-time display of free charging points and the current ad-hoc kWh price before drivers even pull in. Bindlach (Upper Franconia, L-site, April 2026) is the most recent addition: 12 charge points at up to 400 kW, three designer roofs with 27 kWp of on-site solar, vending machines, self-cleaning toilet facilities, and an extra-long space (3×7 m) for commercial vehicles — all adjacent to the A9 motorway north of Bayreuth. 

You can locate all Deutschlandnetz sites — including EDRI's — using the interactive map at www.standorttool.de or through major EV navigation and charging apps. At the station, you can start a charge and pay using any standard RFID charging card, a charging app (including those of any major e-mobility service provider via roaming), or directly with a credit or debit card at the terminal on the charger. No prior registration or subscription is required for ad-hoc charging. 

EDRI's Deutschlandnetz chargers deliver up to 400 kW — one of the highest charging speeds available in Germany. Actual charge speed depends on your vehicle's onboard charger capability. Many modern long-range EVs can add enough range for the next 200+ km in approximately 20 minutes. All chargers meet the Deutschlandnetz minimum of at least 200 kW nominal output per point. 

Yes. All electricity supplied at EDRI's Deutschlandnetz sites comes from 100% certified renewable energy. This is both a contractual requirement of the Deutschlandnetz programme and a core commitment of EDRI across its entire European network. 

EDRI designs its sites to make the charging stop as comfortable as possible. Larger L-sites such as Papenburg and Bindlach feature designer roofs with integrated digital displays showing live charging availability and the current kWh ad-hoc price, on-site photovoltaic panels, barrier-free parking including extra-long spaces for trailers, drive-through charging bays, vending machines, and toilet facilities. Sites are selected near amenities such as restaurants and supermarkets.  

All Deutschlandnetz HPC chargers — including those operated by EDRI — use the CCS (Combined Charging System) standard. This is the prevailing DC fast-charging standard in Europe and is compatible with the vast majority of electric cars on the market today. Displays guide drivers through the charging and payment process in both German and English. 

Pricing at Deutschlandnetz sites is per kWh and is displayed transparently before you start a session — on the EDRI T-Pole or roof signage, on the charger display, or via your charging app. If you charge via your e-mobility service provider or charging card, the price will reflect your subscription tariff. Ad-hoc charging (no registration required) is always available via credit or debit card directly at the charger. 

Yes. All Deutschlandnetz sites are publicly accessible to any user — private individuals, business travellers, and commercial fleets alike. Fleet managers can integrate EDRI sites into their charging networks via roaming agreements with their fleet mobility service provider. EDRI's German Deutschlandnetz future footprint of 170+ locations with over 1,350 HPC points is a significant asset for any fleet operating in Germany, alongside EDRI's broader European network of 9,000+ public charge points across 11 countries. 

EDRI's contracted lots cover north-west and southern Germany. Confirmed operational sites span Bavaria (Bad Königshofen, Rothenburg ob der Tauber, Krumbach, Bindlach near Bayreuth), Lower Saxony (Papenburg, Hemmoor), and further locations including Schlüsselfeld — with additional sites actively under construction as of April 2026. The full 170-location footprint will cover both regions comprehensively by end-2026. 

Yes. Beyond the Deutschlandnetz public network, EDRI also partners with businesses to deploy charging infrastructure at public parking spaces at or nearby company depots, retail destinations, hotels, and logistics sites. EDRI finances, installs, and operates the infrastructure, with location partners benefiting from increased visitor frequency and long-term lease income. Please contact EDRI via edri.com to explore a partnership. 

If your municipality falls within one of the 900 Deutschlandnetz search areas, a federally funded HPC fast-charging hub will be built in your community at no direct cost to the municipality. Search areas were determined using spatial, sociodemographic, and traffic data to identify where charging infrastructure is most needed. You can check whether your municipality lies within a search area at www.deutschlandnetz.de. For municipalities in EDRI's contracted lots (north-west and southern Germany), EDRI may contact you directly to discuss site selection and coordination. 

If EDRI contacts your municipality as part of the Deutschlandnetz rollout, it is typically to explore potential site locations within the designated search area. Your municipality is encouraged to engage constructively — for example, by facilitating access to suitable public spaces or parking areas and by supporting any necessary planning or permitting steps. All construction and operating costs are borne by EDRI (supported by federal subsidies), not the municipality. 

A Deutschlandnetz site brings several direct and indirect benefits: it enhances local mobility for residents who drive EVs or are considering switching; it increases footfall at nearby businesses; it signals to investors, residents, and visitors that the municipality is future-ready; and it contributes directly to Germany's climate targets. The federal government's Masterplan Ladeinfrastruktur 2030, adopted in November 2025, underlines that charging infrastructure is a key pillar of Germany's long-term mobility and climate strategy. 

Yes. Deutschlandnetz specifications require all sites to include barrier-free access. EDRI's sites include extra-wide parking spaces and, at larger hubs, drive-through charging bays that eliminate the need to reverse — making them accessible for drivers towing caravans or trailers and for those with limited mobility. 

EDRI builds and operates the charging infrastructure. As a pan-European CPO with a long-term infrastructure strategy, EDRI is committed to operating its sites well beyond the initial Deutschlandnetz contract period. The sites are designed as permanent infrastructure assets — not temporary installations — and will continue to serve the community and EV drivers for years to come. 

The Deutschlandnetz was mandated by the German Fast Charging Act and is funded by the Federal Ministry of Transport (BMV). Toll Collect GmbH manages contracts for regional locations; Autobahn GmbH manages motorway lots. The National Centre for Charging Infrastructure (NLL / NOW GmbH) coordinates implementation and monitors sites. Ten operators were selected through competitive tender in September 2023 (regional) and February 2024 (motorway). E.ON Drive Infrastructure (EDRI) is one of the two largest operators by contracted volume, alongside TotalEnergies, having been awarded approximately 170 locations with more than 1,350 HPC points across north-west and southern Germany — with up to 400 kW per charger. 

The programme will deliver the majority of the 9,000 HPC charge points at 1,000+ locations across Germany by end-2026, backed by approximately €2.3 billion in federal investment. New sites are opening every week across all operators. According to the official Deutschlandnetz website (March 2026), Germany has 2.2 million registered battery-electric cars and 3.3 million EVs in total (including plug-in hybrids), with over 195,000 publicly accessible charging points — of which 49,000 are fast-chargers above 22 kW. BDEW reports the public charging network surpassed 200,000 points overall in 2025, with installed capacity exceeding nine gigawatts. BEVs accounted for 22% of new car registrations in November 2025. 

The Deutschlandnetz is the backbone of Germany's charging infrastructure strategy, designed to close geographic white spots and guarantee a minimum level of HPC coverage nationwide. It is complemented by the Masterplan Ladeinfrastruktur 2030, adopted by the federal cabinet in November 2025, which includes 41 measures to accelerate the broader charging infrastructure rollout. Analysts estimate Germany will need between 380,000 and 680,000 public charge points by 2030 — including 55,000 to 90,000 HPC points — underscoring that the Deutschlandnetz is a critical foundation, but private-sector investment at scale will also be essential. 

E.ON Drive Infrastructure (EDRI) is a pan-European charge point operator, part of the E.ON Group, headquartered in Essen, Germany. As of 2026, EDRI operates more than 9,000 public EV charging points across 11 European countries including Germany, Sweden, Denmark, UK, Netherlands, Czechia, Romania, Austria, Poland, Italy and Hungary. EDRI's Deutschlandnetz commitment — 170+ locations and 1,350+ HPC points — makes it one of the programme's two largest contributors and a central pillar of Germany's fast-charging rollout. For press enquiries, visit edri.com/press-news. 

Our truck charging stations offer up to 400kW charging power, enabling fast charging for heavy-duty vehicles.

We look for locations with good visibility, adequate parking space, and reliable electrical infrastructure. Contact us for a site assessment.

No, everyone is welcome at our stations we even accept charging cards from our friends with 8 tentacles! Please click here for a list of roaming

You can stop charging either directly from your car or at the charging station. To stop at the station, select your current session on the display and press "Stop".

Visit [link] to download and email receipts for charging sessions paid via weblink or QR code.

We place a £30 pre-authorisation hold on your card at the start of each session. If the session doesn’t start or is unsuccessful, this hold is released within 1–3 working days.

Green: Charger is available and ready to use.

White: Charging process done charging.

Blue: Charger is currently in use.

Red: There is a fault or the charger is unavailable.

Not all of our sites are fully wheelchair accessible due to existing design constraints. However, we’re actively working to include more accessible bays in as many of our new locations as possible.

You can find nearby E.ON Drive charging stations using apps like the E.ON Drive Comfort app, or Google Maps and Apple Maps. Simply search for “E.ON Drive charging station” and your location. Alternatively, please visit the map on our website

Connector types vary by car model. Most modern EVs in Europe use Type 2 for AC charging and CCS (Combined Charging System) for DC fast charging. Check your vehicle manual or manufacturer’s website to confirm.

Please click here for an overview on existing connectors.

Charging speeds vary depending on your vehicle and the charger. E.ON Drive stations offer AC charging up to 22 kW and DC fast charging up to 400 kW. Your car will only draw the maximum power it supports. Please check out our charge speed calculator for details.

Charging prices vary depending on the location, charger type (AC/DC), and payment method. You’ll always find the current price for ad-hoc charging on the charger screen or online at [link] Charge card providers may apply their own pricing. Please refer to your contract details.

We ask that you move your vehicle once charging is finished to keep the charger available for other users. Some sites may apply an idle fee after a certain time – this will be clearly displayed on the charger.

E.ON Drive Infrastructure was founded in 2022 by carving out the business entity responsible for investing in public charging infrastructure from the E.ON corporation. The new company was named “E.ON Drive Infrastructure” in reference to its business model and grew from 4 to 180 employees in less than 3 years.

E.ON Drive Infrastructure grows its network of public charging infrastructure by partnering with location owners and tenants, e.g. municipalities, retailers, hoteliers, real estate developers, parking lot operators etc. E.ON Drive Infrastructure proposes a risk- and hassle-free offer to all location partners which encompasses:

1) Individual Site Design - E.ON Drive Infrastructure equips different types of locations individually with state-of-the-art charging infrastructure according to present and future local needs.

2) Fully funded by E.ON Drive Infrastructure - E.ON Drive Infrastructure takes on all upfront investment, operating costs, and repairs.

3) Deployment & Operations - E.ON Drive Infrastructure guarantees professional and quick implementation of the charge points and runs all daily operative tasks.

4) Maintenance services - E.ON Drive Infrastructure is responsible for maintenance, inspection and fault clearance.

The E.ON Drive Comfort app is designed for public charging, showing real-time availability and enabling payments. The E.ON Drive app focuses on home charging.

Plug & Charge uses the ISO 15118 standard to enable automatic authentication and payment without an app or RFID card. Your EV must be ISO15118 compliant and have an activated Plug & Charge-capable EMP contract stored. Simply plug in your EV, and charging starts seamlessly. Authentication and payment happen in the background through the contract of your e-Mobility Provider

Our eTruck charging stations are brand-independent and can be used by all electric truck operators – regardless of manufacturer or operator. 

Yes, our stations support CCS and MCS connectors, compatible with all major electric truck manufacturers.

E.ON covers all installation and maintenance costs. As a site partner, you provide the location and benefit from increased foot traffic.

Just above the socket we show a unique code. It usually starts with GB*UFC. This will be shown on the app you’re using and the charger's display.

You can stop charging either directly from your car or at the charging station. To stop at the station, select your current session on the display and press "Stop". Please refer to your car’s handbook for detailed instructions on how to stop the session from your car.

At the station, select “Receipt” and scan your payment card. If you have left the station, you can get your receipt online at [link]

The £30 is a pre-authorisation amount held on your card to ensure sufficient funds. This will be replaced by the actual charging cost at the end of your session.

Charging sessions may stop early due to your vehicle’s battery management system or external factors like power supply issues. Check your vehicle’s settings and try restarting the session.

Accessibility information for each site can usually be found in the app or on-site signage. We're working on improving how this information is displayed to make it easier to find.

Yes! Our stations are listed on major platforms such as Google Maps, Apple Maps, Zap-Map, and other EV charging apps. Just search for "E.ON Drive charger" in the app of your choice.

At DC fast charging stations (50 to 400 kW), the cable is always attached to the charger. For our AC chargers (up to 22 kW), you need to bring your own Type 2 cable.

Charging speed can be affected by:

Your car’s maximum charging capability

Battery level – charging slows down above 80%

Battery temperature – cold or hot batteries charge more slowly

Charger load – if other vehicles are charging on the same charger

For details please check out our charge speed calculator.

You can view the price for direct payment via cridt card, debit card or QR code on the charger screen, via the QR code on the charger, or at [link] If you’re using a charging card, please refer to your provider’s app for accurate pricing.

If you paid via web link or banking card, visit (XXX) to access your charging history. Charging card users can view past sessions directly through their provider’s app or customer portal.

E.ON Drive Infrastructure is part of the E.ON organization, benefiting from E.ON’s decades of energy expertise. Yet, the E.ON Drive Infrastructure team is organized in a separate legal entity to ensure independent and efficient operations.

1) Broad coverage of E.ON Drive Infrastructure use cases: by investing in neighbourhood charging, destination charging and en route charging (please see question on use cases for more details) at the same time, E.ON Drive Infrastructure covers a broad range of options which is essential for creating a dense network.

2) Pan-European network: the E.ON Drive Infrastructure network spans across 11 countries in Europe.

3) Energy expertise: as part of the E.ON company E.ON Drive Infrastructure is based on decades of energy and engineering expertise.

Yes, you can use RFID cards or pay via QR code and payment terminal without mobile data.

This varies from vehicle to vehicle. Please follow the instructions for your vehicle brand.

E.ON Drive Infrastructure already operates several truck charging sites in Germany, Denmark, Sweden, Austria, and Czechia. More details are available on the charging stations map. Our network is continuously expanding along key logistics routes across Europe. 

Yes, truck drivers can reserve charging slots through our app or fleet management portal to minimize wait times.

Partnership agreements typically run for 10-15 years, ensuring long-term benefits for both parties.

Sometimes the app won't let you start if you've already plugged your cable in. Its always best to follow the instructions on the app and plug in when prompted to do so. Try unplugging and start your charging session via the app before plugging in again.

Authentication ensures that only you can end your charging session, preventing accidental interruptions or unauthorized cable removal.

Receipts are typically provided by your charging service provider or card operator. Please check your account online or contact your provider’s customer service for assistance.

Pre-authorisation confirms you have sufficient funds to cover the charging session. The pre-authorisation amount will be replaced by the actual charging cost at the end of your session. If the session doesn’t start or is unsuccessful, this hold is released within 1–3 working days.

The order in which you pre-authorize the payment method and select a connector can be decisive to the charging session. Try disconnecting your vehicle, selecting the payment method first, then reconnecting your vehicle. This simple step often resolves the issue.

Absolutely — we welcome your feedback! Please email us at [email]. We regularly review suggestions with our design and development teams to improve accessibility.

The E.ON Drive Comfort app and other EV charging apps show real-time charger availability. Look for live status updates like “available,” “in use,” or “out of service” before heading out.

AC and DC chargers use different connectors.

AC charging (up to 22 kW) typically uses a Type 2 plug in Europe.

DC fast charging (50 to 400 kW) usually requires a CCS (Combined Charging System) or CHAdeMO plug, depending on your car. Most public DC chargers have the cables attached, so you don't need to bring your own. For AC chargers, you need to use your own Type 2 cable.

DC charging is faster because it delivers direct current straight to your battery, bypassing your car’s onboard converter. AC charging sends alternating current that your car must convert to DC before storing it, which takes more time. DC chargers can offer speeds of up to 400 kW, while AC chargers usually range from 3.7 to 22 kW.

Once your session ends:

Tap "receipt" on the terminal to scan or save your receipt

Visit [link] for QR code/web link sessions

Charging card users should check their provider’s platform or invoice

E.ON Drive stations support most electric vehicles (EVs) that are compatible with Type 2 (AC) or CCS/CHAdeMO (DC) charging standards. Always check your car’s charging port and capabilities before connecting. E-Trucks are welcome at our larger sites which offer sufficient room to manoever and chargers with up to 400 kW charging speed. We do not supply charging for bycicles.

E.ON Drive Infrastructure and E.ON Drive Solutions can be differentiated along three dimensions: 1. Target group: E.ON Drive Infrastructure is responsible for public infrastructure whereas E.ON Drive Solutions targets non-public B2C and B2B customers 2. Business model: as a charge point operator (CPO) E.ON Drive Infrastructure invests in, owns, installs and operates the infrastructure themselves. E.ON Drive Solutions is, among many other things, the e-mobility provider (EMP) who sells charging solutions to its customers (hardware, charge card, combined tariffs). 3. Organization: E.ON Drive Infrastructure has been carved out of the E.ON corporation and is managed independently. E.ON Drive Solutions remains part of the E.ON corporation.

Yes, we provide flexible partnership models, including revenue sharing. Contact our B2B team for details.

Plug & Charge is already available on all Alpitronic DC chargers (50kW to 400kW) across the majority of our network. It enables seamless charging with automatic authentication and payment via ISO 15118 - just plug in. None of our AC charger currently support Plug and Charge. Autocharge is not supported yet.

No, at the moment this is not possible.

Our eTruck charging stations are generally available 24/7 and publicly accessible. Exceptions (e.g. at partner locations) are indicated on the charging stations map. 

This message usually means that your RFID card is either not supported at this charging station or there’s an issue with the card itself. Please contact your RFID card provider for further assistance.

Please click here for a list of our roaming partners.

Scan the QR code on the charger and press "Stop Charging" in the payment interface. You will need to enter the last four digits of the payment card you used to start the session.

Visit receipts.edri.com and enter your data. Then press 'Issue invoice' and fill out the needed information for the invoice.

Charging cards are subscription-based cards provided by charging network operators (like hotel key cards). Contactless payment uses your credit or debit card to start charging without registration.

Try restarting the charger by disconnecting your vehicle and starting the charging session anew. Please make sure to select your payment method first and your connector second. If the problem persists, please call our support team — we can remotely reboot the station.

We’re working to make our chargers more inclusive. Many stations have tactile buttons and clear audio prompts. Accessibility improvements are part of our ongoing development.

This is true and we know it can be quite confusing. More than 90% of E.ON Drive chargers in public are operated by us, E.ON Drive Infrastructure. However, a few others are operated by our fellow E.ON colleagues. Usually those chargers are owned by the location partner and operated by E.ON on his or her behalf. You are welcome to use all public E.ON Drive branded chargers. However, we will not be able to help you if an issue arises on a charger operated by the other E.ON team. Our apologies for the inconvenience.

You can use any public charger that matches your vehicle’s connector type and charging capacity. However, charging speed and compatibility may vary depending on your vehicle and the station.

Charging time depends on your battery size and charger type:

AC (up to 22 kW): 4 to 10 hours

DC (up to 400 kW): 20 minutes to 1 hour Note: Charging is fastest between 20–80%, and slows as the battery fills.

If you're using web link payment, your browser will show live charging details. Some vehicles also display energy and cost during charging. The charger screen may also provide a live update depending on the model.

Our customer service team is available 24/7 to assist you with charging questions or issues. You can find the contact number on each charger or in the app you’re using to start your session.

CEO: Timo Sillober

COO: Arjan van der Eijk

CFO: Stefan Schütte

Yes, through our API solutions. Please reach out to our technical team for integration options.

The process for the EV driver is identical for Plug&Charge and AutoCharge. The charging station automatically recognizes the car and starts the charging process. Authentication and payment are handled automatically. However, the way the charging station identifies the car is different. With Plug&Charge, your data security is ensured. Due to concerns about data security, several EV manufacturers long refused AutoCharge protocols.

The price is determined by the Plug and Charge contract you use. Please refer to the price list of your e-Mobility Provider where you signed the contract.

You can request an RFID charging card through our sales team. This gives you access to all E.ON Drive Infrastructure truck charging sites at our Truck Tariff. 

The E.ON Drive app is designed for home customers and does not display public charging stations. To find and use E.ON Drive public chargers, please download the E.ON Drive Comfort app.

First, make sure your charging session has ended. Then try pressing the unlock button twice on your vehicle’s key fob. If the cable remains stuck, please contact our support team — we’re here to help.

Yes, where supported. Visit receipts.edri.com and select ‘Issue Invoice.’ Availability may vary by country, but we’re expanding this feature across Europe.

We accept Visa and Mastercard. Your card must have at least £30 of available funds to start a charging session. If problems persist, please contact your bank.

Your car controls how much power it draws from the charger. Charging speed depends on your car model, battery state, and other conditions like temperature.

Please check out our charge speed calculator for details.

Most of our new sites are designed with accessibility in mind, including terminal height adjustments. Older sites may vary, but we’re upgrading wherever possible.

Not yet, but we’re exploring reservation features for future updates.

DC charger cables are typically 3–5 meters long. AC chargers require you to bring your own Type 2 cable.

Yes. Charging is typically fastest between 20% and 80%. Above 80%, your car automatically reduces the charging rate to protect battery health and longevity.

Think of it like entering a highway during rush hour: When traffic is light (your battery is still relatively empty), you can merge quickly and accelerate easily — that's like charging between 20% and 80%. But as the highway fills up (your battery gets closer to 100%), it becomes harder to merge — you need to slow down, find the right gap, and ease in carefully. That’s why charging slows down after 80% — to keep things smooth, safe, and avoid "traffic jams" in your battery.

Ad-hoc prices are set by E.ON Drive, based on local energy costs, infrastructure, and market conditions. If you're charging via a charging card, the final price depends on your contract and may include additional fees from the charging card provider.

E.ON Drive is committed to sustainability. The electricity used at our public charging stations is 100% renewable, sourced from certified green energy providers.

Currently the company operates in 11 European countries: Sweden, Denmark, Germany, Poland, United Kingdom, Czech Republic, Austria, Italy, Romania, Hungary and The Netherlands. The E.ON Drive Infrastructure headquarter is located in Essen, Germany.

Currently it is only possible to use Plug and Charge at our Alpitronic chargers (50kW to 400kW). None of our AC charger currently support Plug and Charge.

There is no fixed limit – the number of cards can be flexibly adapted to the size of your fleet. 

No app or registration is required to use our public charging stations.

"Use contact" means you need to insert your payment card into the terminal instead of using contactless payment. Sometimes inserting the card is required to stop the charging session.

Receipts remain available for at least 12 months after your charging session

For prices via weblink or payment terminal, visit [link] If using a charging card, please check your provider’s app for pricing details.

Please report the obstruction to the site owner or local authorities. Blocking charging stations is against regulations and may be subject to fines.

Yes, the E.ON Drive Comfort app offers route planning with charger availability along your journey.

Yes. Our DC chargers support CCS and CHAdeMO, and AC chargers use Type 2.

Your car controls the charging speed. The charger supplies the power, but your vehicle decides how much to accept based on battery status and system limits.

For details please check out our charge speed calculator.

Some sites apply an idle fee to keep chargers available for other drivers. If applicable, this will be clearly displayed on the charger screen before you start.

Yes, we support cards from many major charging card providers. If your card is supported, you can simply tap to start charging. If it’s not recognised, please check with your card provider or use contactless or QR payment as an alternative.

Please click here to view a list of our roaming partners.

E.ON Drive Infrastructure directly owns and operates more than 9,000 charging points (AC, FC and HPC) in Europe. Additional charging points are available to EV-drivers using the E.ON Drive charge card as the company partakes in a charging network program that includes, by means of a roaming agreement, around 600,000 public charging points operated by E.ON and other partner CPOs across Europe.

Plug & Charge is supported by many new EV models, including those from Mercedes-Benz, Porsche, Audi, and others. Check your vehicle manual or manufacturer website for compatibility.

You will receive a monthly invoice including a detailed breakdown of your charging sessions. An online portal for real-time access to your transactions is currently under development. 

We currently do not accept Motability cards. You can pay using a credit or debit card via the card reader or online by scanning the QR code on the charger.

You can report problems via our customer service hotline, the E.ON Drive Comfort app, or our website’s support section. Provide the station ID and details of the issue.

You can monitor charging details like kW speed, session time, and energy delivered:

On the charger’s screen

In the E.ON Drive Comfort app and most other charging provider apps.

On your vehicle’s dashboard (for some models)

You can remain parked until your charging session ends. After that, idle fees may apply depending on the site.

EDRI installs a range of charger types to meet different needs, partnering with leading European hardware manufacturers such as Alpitronic and Garo. All chargers are thoroughly tested in our own lab before use. The main charger types are:

HPC (High Power Charging):

Charging Power: 150–400 kW

Typical Use: En-route charging at highways

Charges up to 80% in 20–30 minutes

FC (Fast Charging):

Charging Power: up to 50 kW

Typical Use: Destinations like stores, supermarkets, or hotels

Ideal for short stops

AC (Alternating Current):

Charging Power: up to 22 kW

Typical Use: Urban areas or neighborhood locations

Suitable for longer parking durations

Our ambitious plan is to grow our network by 1,000 new HPC charging points per year. E.ON Drive Infrastructure is committed to expanding its operations and delivering sustainable solutions to customers across Europe. We are open to exploring new markets and opportunities to extend our reach and provide charging options for everyone, everywhere.

We plan to roll out Plug & Charge gradually starting in 2026 at major highway locations. Updates will be shared on our website and app.

A fleet portal for central management of vehicles, cards, and charging sessions is currently being developed. Until then, you will receive all relevant billing data directly via email on a monthly basis. 

No, we currently do not accept American Express. Visa and Mastercard payments are accepted.

Please report the issue via our customer service or app. If possible, note the error code displayed and provide it when contacting support for faster assistance.

Yes, we’re planning to introduce chargers above 400 kW at selected highway sites to support next-generation EVs.

Prices are generally fixed but may vary by location and time due to local energy costs. Any changes are shown on the charger screen before you start.

Yes, all our public charging stations use 100% certified green energy.

Sustainability is at the heart of what we do. Therefore, 100% certified green energy is delivered to our EV-charging stations. Our pan-European public EV-charging infrastructure network will contribute significantly to decarbonize traffic.

No, currently there is no license plate binding required. Cards can be used flexibly within your fleet. 

Currently, we do not offer special rates for E.ON Next customers.

Please call the emergency number displayed on the charger or contact local authorities if needed. For technical issues, our 24/7 hotline is available to assist you.

Please email us at [email] or use the feedback option in the E.ON Drive Comfort app.

Yes, theoretically that is possible.

Yes – all our truck charging sites are powered by 100% certified green electricity. This supports sustainable and emission-free logistics solutions. 

Yes, Google Pay and Apple Pay are accepted at our contactless payment terminals for easy and secure charging.

Yes, you can try restarting by unplugging your vehicle and starting a new session. If the issue persists, please call our support team — we can reboot the station remotely.

Yes, we provide tailored solutions for fleets, including consolidated billing and usage reports. Contact our B2B team for details.

As of March 2026, EDRI employs a total of 214 people across Europe.

The distribution by country is as follows:

Germany (incl. Central Team): 104

Denmark (incl. Central Team):  39

Sweden: 12

Czech Republic: 14

United Kingdom: 10

Poland: 4

Italy: 8

Romania: 6

Hungary: 10

The Netherlands: 6

Austria: 1

Our monthly invoices include transparent charging details that can be used directly for BALM funding reports or internal allocation. Automated integration into fleet or accounting systems is in planning. 

You can pay using contactless debit or credit cards (Visa, Mastercard, Google Pay and Apple Pay), or via QR code/weblink payments.

Yes, through our fleet solutions. Please reach out to our business support team.

We aim to expand our network by 1,000 HPC chargers annually and maintain 100% renewable energy sourcing, contributing to Europe’s decarbonization goals.

Currently, RFID cards are valid only in the country they are issued. A solution for using the RFID cards across our European network is in development. 

Yes, all major debit and credit cards with contactless payment (Visa, Mastercard) are accepted for NFC payments.

We use industry-standard encryption, regular security audits, and comply with ISO 27001 to protect customer data and system integrity.

Yes, if your charging card is part of a roaming network supported by E.ON Drive, you can use it to start and stop charging sessions. Find our partners here.

E.ON Drive offers multiple tariffs for EV drivers to charge on the road and at home. See here for more information. [link]

If your session didn’t start or was interrupted, any pre-authorisation hold will automatically be released within 1–3 working days. If you were charged incorrectly, please contact our support team with your session details and payment method. We’ll review and process your refund promptly.

Double charges are rare but can happen if multiple payment attempts were made. Please provide both transaction IDs to our support team. We’ll verify and refund any duplicate payment.

Yes. When using a roaming card, your provider sets the final price, which may include additional fees. Direct payment prices are displayed on the charger screen and at our payment portal.

Absolutely. All transactions are processed through encrypted and PCI-compliant systems. We never store your full card details.

Plug & Charge is available on all Alpitronic DC chargers across the majority of our network. It enables seamless charging with automatic authentication and payment via ISO 15118 - just plug in. Autocharge is not supported yet.