Help & Support
Troubleshooting EV Charging Faults
Discover how we turn charging frustrations into seamless experiences for all EV drivers.
Step by Step
1
Plug in the cable
Connect the charging cable securely to your vehicle.
2
Authenticate at the charger
Use your app or RFID card to start the session.
3
Confirm charging
Check your app or the charger display.
1
Plug in the cable
Connect the charging cable securely to your vehicle.
2
Authenticate at the charger
Use your app or RFID card to start the session.
3
Confirm charging
Check your app or the charger display.
Everything you need to know about charging
Here’s a short video with important tips for your charging session.
Got more questions?
From partnering with us to everything you want to know — our FAQ has you covered.
Prefer to talk? Call our hotline 24/7: +49 201 630 131 61