Help & Support
How to stop charging
Learn how we're addressing issues with stopping a charge — to keep your journey smooth and stress-free.
Instructions
Select your charger
Before unplugging, follow the on-screen instructions and select your charger.
Follow app instructions
If you're using an app or QR code to stop charging follow the instructions on your phone's screen.
Disconnect your vehicle
When the session has ended, safely disconnect your vehicle.
Select your charger
Before unplugging, follow the on-screen instructions and select your charger.
Follow app instructions
If you're using an app or QR code to stop charging follow the instructions on your phone's screen.
Disconnect your vehicle
When the session has ended, safely disconnect your vehicle.
How to stop charging
This video shows how to stop a charging session at a public charging station. It explains the steps required to end the charging session safely, depending on the authentication method used, and how to disconnect the charging cable once charging has stopped.
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