FAQ

We plan to roll out Plug & Charge gradually starting in 2026 at major highway locations. Updates will be shared on our website and app.

Plug & Charge is supported by many new EV models, including those from Mercedes-Benz, Porsche, Audi, and others. Check your vehicle manual or manufacturer website for compatibility.

Currently it is only possible to use Plug and Charge at our Alpitronic chargers (50kW to 400kW). None of our AC charger currently support Plug and Charge.

The price is determined by the Plug and Charge contract you use. Please refer to the price list of your e-Mobility Provider where you signed the contract.

No, at the moment this is not possible.

This varies from vehicle to vehicle. Please follow the instructions for your vehicle brand.

Plug & Charge uses the ISO 15118 standard to enable automatic authentication and payment without an app or RFID card. Your EV must be ISO15118 compliant and have an activated Plug & Charge-capable EMP contract stored. Simply plug in your EV, and charging starts seamlessly. Authentication and payment happen in the background through the contract of your e-Mobility Provider

The process for the EV driver is identical for Plug&Charge and AutoCharge. The charging station automatically recognizes the car and starts the charging process. Authentication and payment are handled automatically. However, the way the charging station identifies the car is different. With Plug&Charge, your data security is ensured. Due to concerns about data security, several EV manufacturers long refused AutoCharge protocols.

Yes, these features are on our roadmap for selected sites.

Yes, you can use RFID cards or pay via QR code and payment terminal without mobile data.

The E.ON Drive Comfort app is designed for public charging, showing real-time availability and enabling payments. The E.ON Drive app focuses on home charging.

Yes, through our API solutions. Please reach out to our technical team for integration options.

Yes, we provide flexible partnership models, including revenue sharing. Contact our B2B team for details.

1) Broad coverage of E.ON Drive Infrastructure use cases: by investing in neighbourhood charging, destination charging and en route charging (please see question on use cases for more details) at the same time, E.ON Drive Infrastructure covers a broad range of options which is essential for creating a dense network.

2) Pan-European network: the E.ON Drive Infrastructure network spans across 11 countries in Europe.

3) Energy expertise: as part of the E.ON company E.ON Drive Infrastructure is based on decades of energy and engineering expertise.

E.ON Drive Infrastructure grows its network of public charging infrastructure by partnering with location owners and tenants, e.g. municipalities, retailers, hoteliers, real estate developers, parking lot operators etc. E.ON Drive Infrastructure proposes a risk- and hassle-free offer to all location partners which encompasses:

1) Individual Site Design - E.ON Drive Infrastructure equips different types of locations individually with state-of-the-art charging infrastructure according to present and future local needs.

2) Fully funded by E.ON Drive Infrastructure - E.ON Drive Infrastructure takes on all upfront investment, operating costs, and repairs.

3) Deployment & Operations - E.ON Drive Infrastructure guarantees professional and quick implementation of the charge points and runs all daily operative tasks.

4) Maintenance services - E.ON Drive Infrastructure is responsible for maintenance, inspection and fault clearance.

We use industry-standard encryption, regular security audits, and comply with ISO 27001 to protect customer data and system integrity.

We aim to expand our network by 1,000 HPC chargers annually and maintain 100% renewable energy sourcing, contributing to Europe’s decarbonization goals.

As of March 2025, EDRI employs a total of 183 people across Europe. The distribution by country is as follows:

Germany (incl. Central Team): 86

Denmark: 34

Sweden: 9

Czech Republic: 13

United Kingdom: 13

Poland: 4

Italy: 7

Romania: 5

Hungary: 7

The Netherlands: 5

Yes, theoretically that is possible.

Sustainability is at the heart of what we do. Therefore, 100% certified green energy is delivered to our EV-charging stations. Our pan-European public EV-charging infrastructure network will contribute significantly to decarbonize traffic.

Our ambitious plan is to grow our network by 1,000 new HPC charging points per year. E.ON Drive Infrastructure is committed to expanding its operations and delivering sustainable solutions to customers across Europe. We are open to exploring new markets and opportunities to extend our reach and provide charging options for everyone, everywhere.

E.ON Drive Infrastructure directly owns and operates more than 6,625 charging points (AC, FC and HPC) in Europe as of year end 2024. Additional charging points are available to EV-drivers using the E.ON Drive charge card as the company partakes in a charging network program that includes, by means of a roaming agreement, around 600,000 public charging points operated by E.ON and other partner CPOs across Europe.

Currently the company operates in 11 European countries: Sweden, Denmark, Germany, Poland, United Kingdom, Czech Republic, Norway, Italy, Romania, Hungary and The Netherlands. The E.ON Drive Infrastructure headquarter is located in Essen, Germany.

COO (interim CEO): Arjan van der Eijk ([link])

CFO: Stefan Schütte ([link])

E.ON Drive Infrastructure and E.ON Drive Solutions can be differentiated along three dimensions: 1. Target group: E.ON Drive Infrastructure is responsible for public infrastructure whereas E.ON Drive Solutions targets non-public B2C and B2B customers 2. Business model: as a charge point operator (CPO) E.ON Drive Infrastructure invests in, owns, installs and operates the infrastructure themselves. E.ON Drive Solutions is, among many other things, the e-mobility provider (EMP) who sells charging solutions to its customers (hardware, charge card, combined tariffs). 3. Organization: E.ON Drive Infrastructure has been carved out of the E.ON corporation and is managed independently. E.ON Drive Solutions remains part of the E.ON corporation.

E.ON Drive Infrastructure is part of the E.ON organization, benefiting from E.ON’s decades of energy expertise. Yet, the E.ON Drive Infrastructure team is organized in a separate legal entity to ensure independent and efficient operations.

E.ON Drive Infrastructure was founded in 2022 by carving out the business entity responsible for investing in public charging infrastructure from the E.ON corporation. The new company was named “E.ON Drive Infrastructure” in reference to its business model and grew from 4 to 180 employees in less than 3 years.

Yes, through our fleet solutions. Please reach out to our business support team.

Yes, we provide tailored solutions for fleets, including consolidated billing and usage reports. Contact our B2B team for details.

Please email us at [email] or use the feedback option in the E.ON Drive Comfort app.

Yes, all our public charging stations use certified green energy.

Typical Use: Urban areas or neighborhood locations

Suitable for longer parking durations

EDRI installs a range of charger types to meet different needs, partnering with leading European hardware manufacturers such as Alpitronic and Garo. All chargers are thoroughly tested in our own lab before use. The main charger types are:

HPC (High Power Charging):

Charging Power: 150–400 kW

Typical Use: En-route charging at highways

Charges up to 80% in 20–30 minutes

FC (Fast Charging):

Charging Power: up to 50 kW

Typical Use: Destinations like stores, supermarkets, or hotels

Ideal for short stops

AC (Alternating Current):

Charging Power: up to 22 kW

Typical Use: Urban areas or neighborhood locations

Suitable for longer parking durations

Yes, we support cards from many major charging card providers. If your card is supported, you can simply tap to start charging. If it’s not recognised, please check with your card provider or use contactless or QR payment as an alternative.

Please click here to view a list of our roaming partners.

E.ON Drive is committed to sustainability. The electricity used at our public charging stations is 100% renewable, sourced from certified green energy providers.

Our customer service team is available 24/7 to assist you with charging questions or issues. You can find the contact number on each charger or in the app you’re using to start your session.

E.ON Drive stations support most electric vehicles (EVs) that are compatible with Type 2 (AC) or CCS/CHAdeMO (DC) charging standards. Always check your car’s charging port and capabilities before connecting. E-Trucks are welcome at our larger sites which offer sufficient room to manoever and chargers with up to 400 kW charging speed. We do not supply charging for bycicles.

If you paid via web link or banking card, visit (XXX) to access your charging history. Charging card users can view past sessions directly through their provider’s app or customer portal.

We ask that you move your vehicle once charging is finished to keep the charger available for other users. Some sites may apply an idle fee after a certain time – this will be clearly displayed on the charger.

Prices are generally fixed but may vary by location and time due to local energy costs. Any changes are shown on the charger screen before you start.

You can remain parked until your charging session ends. After that, idle fees may apply depending on the site.

Some sites apply an idle fee to keep chargers available for other drivers. If applicable, this will be clearly displayed on the charger screen before you start.

Ad-hoc prices are set by E.ON Drive, based on local energy costs, infrastructure, and market conditions. If you're charging via a charging card, the final price depends on your contract and may include additional fees from the charging card provider.

If you're using web link payment, your browser will show live charging details. Some vehicles also display energy and cost during charging. The charger screen may also provide a live update depending on the model.

Once your session ends:

Tap "receipt" on the terminal to scan or save your receipt

Visit [link] for QR code/web link sessions

Charging card users should check their provider’s platform or invoice

You can view the price for direct payment via cridt card, debit card or QR code on the charger screen, via the QR code on the charger, or at [link] If you’re using a charging card, please refer to your provider’s app for accurate pricing.

Charging prices vary depending on the location, charger type (AC/DC), and payment method. You’ll always find the current price for ad-hoc charging on the charger screen or online at [link] Charge card providers may apply their own pricing. Please refer to your contract details.

Yes, we’re planning to introduce chargers above 400 kW at selected highway sites to support next-generation EVs.

You can monitor charging details like kW speed, session time, and energy delivered:

On the charger’s screen

In the E.ON Drive Comfort app and most other charging provider apps.

On your vehicle’s dashboard (for some models)

Your car controls the charging speed. The charger supplies the power, but your vehicle decides how much to accept based on battery status and system limits.

For details please check out our charge speed calculator.

Yes. Charging is typically fastest between 20% and 80%. Above 80%, your car automatically reduces the charging rate to protect battery health and longevity.

Think of it like entering a highway during rush hour: When traffic is light (your battery is still relatively empty), you can merge quickly and accelerate easily — that's like charging between 20% and 80%. But as the highway fills up (your battery gets closer to 100%), it becomes harder to merge — you need to slow down, find the right gap, and ease in carefully. That’s why charging slows down after 80% — to keep things smooth, safe, and avoid "traffic jams" in your battery.

Charging time depends on your battery size and charger type:

AC (up to 22 kW): 4 to 10 hours

DC (up to 400 kW): 20 minutes to 1 hour Note: Charging is fastest between 20–80%, and slows as the battery fills.

DC charging is faster because it delivers direct current straight to your battery, bypassing your car’s onboard converter. AC charging sends alternating current that your car must convert to DC before storing it, which takes more time. DC chargers can offer speeds of up to 400 kW, while AC chargers usually range from 3.7 to 22 kW.

Charging speed can be affected by:

Your car’s maximum charging capability

Battery level – charging slows down above 80%

Battery temperature – cold or hot batteries charge more slowly

Charger load – if other vehicles are charging on the same charger

For details please check out our charge speed calculator.

Charging speeds vary depending on your vehicle and the charger. E.ON Drive stations offer AC charging up to 22 kW and DC fast charging up to 400 kW. Your car will only draw the maximum power it supports. Please check out our charge speed calculator for details.

Yes. Our DC chargers support CCS and CHAdeMO, and AC chargers use Type 2.

DC charger cables are typically 3–5 meters long. AC chargers require you to bring your own Type 2 cable.

You can use any public charger that matches your vehicle’s connector type and charging capacity. However, charging speed and compatibility may vary depending on your vehicle and the station.

AC and DC chargers use different connectors.

AC charging (up to 22 kW) typically uses a Type 2 plug in Europe.

DC fast charging (50 to 400 kW) usually requires a CCS (Combined Charging System) or CHAdeMO plug, depending on your car. Most public DC chargers have the cables attached, so you don't need to bring your own. For AC chargers, you need to use your own Type 2 cable.

At DC fast charging stations (50 to 400 kW), the cable is always attached to the charger. For our AC chargers (up to 22 kW), you need to bring your own Type 2 cable.

Connector types vary by car model. Most modern EVs in Europe use Type 2 for AC charging and CCS (Combined Charging System) for DC fast charging. Check your vehicle manual or manufacturer’s website to confirm.

Please click here for an overview on existing connectors.

Yes, the E.ON Drive Comfort app offers route planning with charger availability along your journey.

Not yet, but we’re exploring reservation features for future updates.

This is true and we know it can be quite confusing. More than 90% of E.ON Drive chargers in public are operated by us, E.ON Drive Infrastructure. However, a few others are operated by our fellow E.ON colleagues. Usually those chargers are owned by the location partner and operated by E.ON on his or her behalf. You are welcome to use all public E.ON Drive branded chargers. However, we will not be able to help you if an issue arises on a charger operated by the other E.ON team. Our apologies for the inconvenience.

The E.ON Drive Comfort app and other EV charging apps show real-time charger availability. Look for live status updates like “available,” “in use,” or “out of service” before heading out.

Yes! Our stations are listed on major platforms such as Google Maps, Apple Maps, Zap-Map, and other EV charging apps. Just search for "E.ON Drive charger" in the app of your choice.

You can find nearby E.ON Drive charging stations using apps like the E.ON Drive Comfort app, or Google Maps and Apple Maps. Simply search for “E.ON Drive charging station” and your location.

Most of our new sites are designed with accessibility in mind, including terminal height adjustments. Older sites may vary, but we’re upgrading wherever possible.

We’re working to make our chargers more inclusive. Many stations have tactile buttons and clear audio prompts. Accessibility improvements are part of our ongoing development.

Absolutely — we welcome your feedback! Please email us at [email]. We regularly review suggestions with our design and development teams to improve accessibility.

Accessibility information for each site can usually be found in the app or on-site signage. We're working on improving how this information is displayed to make it easier to find.

Not all of our sites are fully wheelchair accessible due to existing design constraints. However, we’re actively working to include more accessible bays in as many of our new locations as possible.

Yes, you can try restarting by unplugging your vehicle and starting a new session. If the issue persists, please call our support team — we can reboot the station remotely.

Please call the emergency number displayed on the charger or contact local authorities if needed. For technical issues, our 24/7 hotline is available to assist you.

Please report the issue via our customer service or app. If possible, note the error code displayed and provide it when contacting support for faster assistance.

You can report problems via our customer service hotline, the E.ON Drive Comfort app, or our website’s support section. Provide the station ID and details of the issue.

Please report the obstruction to the site owner or local authorities. Blocking charging stations is against regulations and may be subject to fines.

Your car controls how much power it draws from the charger. Charging speed depends on your car model, battery state, and other conditions like temperature.

Please check out our charge speed calculator for details.

Try restarting the charger by disconnecting your vehicle and starting the charging session anew. Please make sure to select your payment method first and your connector second. If the problem persists, please call our support team — we can remotely reboot the station.

The order in which you pre-authorize the payment method and select a connector can be decisive to the charging session. Try disconnecting your vehicle, selecting the payment method first, then reconnecting your vehicle. This simple step often resolves the issue.

Charging sessions may stop early due to your vehicle’s battery management system or external factors like power supply issues. Check your vehicle’s settings and try restarting the session.

Green: Charger is available and ready to use.

White: Charging process done charging.

Blue: Charger is currently in use.

Red: There is a fault or the charger is unavailable.

Not yet, but we’re actively working on enabling Plug & Charge and Autocharge at selected sites in the near future.

Absolutely. All transactions are processed through encrypted and PCI-compliant systems. We never store your full card details.

Yes. When using a roaming card, your provider sets the final price, which may include additional fees. Direct payment prices are displayed on the charger screen and at our payment portal.

Double charges are rare but can happen if multiple payment attempts were made. Please provide both transaction IDs to our support team. We’ll verify and refund any duplicate payment.

If your session didn’t start or was interrupted, any pre-authorisation hold will automatically be released within 1–3 working days. If you were charged incorrectly, please contact our support team with your session details and payment method. We’ll review and process your refund promptly.

E.ON Drive offers multiple tariffs for EV drivers to charge on the road and at home. See here for more information. [link]

Yes, if your charging card is part of a roaming network supported by E.ON Drive, you can use it to start and stop charging sessions. Find our partners here.

Yes, all major debit and credit cards with contactless payment (Visa, Mastercard) are accepted for NFC payments.

You can pay using contactless debit or credit cards (Visa, Mastercard, Google Pay and Apple Pay), or via QR code/weblink payments.

Yes, Google Pay and Apple Pay are accepted at our contactless payment terminals for easy and secure charging.

Currently, we do not offer special rates for E.ON Next customers.

No, we currently do not accept American Express. Visa and Mastercard payments are accepted.

We currently do not accept Motability cards. You can pay using a credit or debit card via the card reader or online at [link]

For prices via weblink or payment terminal, visit [link] If using a charging card, please check your provider’s app for pricing details.

We accept Visa and Mastercard. Your card must have at least £30 of available funds to start a charging session. If problems persist, please contact your bank.

Charging cards are subscription-based cards provided by charging network operators (like hotel key cards). Contactless payment uses your credit or debit card to start charging without registration.

Pre-authorisation confirms you have sufficient funds to cover the charging session. The pre-authorisation amount will be replaced by the actual charging cost at the end of your session. If the session doesn’t start or is unsuccessful, this hold is released within 1–3 working days.

The £30 is a pre-authorisation amount held on your card to ensure sufficient funds. This will be replaced by the actual charging cost at the end of your session.

We place a £30 pre-authorisation hold on your card at the start of each session. If the session doesn’t start or is unsuccessful, this hold is released within 1–3 working days.