Help & Support
Instant Guidance for Getting Started
See how we're making the first step of charging effortless — just plug in and go.
Instructions
Select payment method
Before plugging in select your payment method on the screen. Follow the on screen instructions.
Follow app instructions
If you're using an app or QR code to start charging follow the instructions on your phone's screen.
Connect your vehicle
When prompted connect your vehicle. Charging will begin shortly.
Select payment method
Before plugging in select your payment method on the screen. Follow the on screen instructions.
Follow app instructions
If you're using an app or QR code to start charging follow the instructions on your phone's screen.
Connect your vehicle
When prompted connect your vehicle. Charging will begin shortly.
Need help getting started?
These short videos guide you through each charging method — via app, contactless payment, or RFID card.
Got more questions?
From partnering with us to everything you want to know — our FAQ has you covered.
Prefer to talk? Call our hotline 24/7: +45 3143 8888