Frequently Asked Questions about EV Charging

E.ON Drive Infrastructure (EDRI) owns, operates, maintains and finances all charging stations, including those carrying the Essent brand. If there is a fault or a problem with the charger, call our 24/7 hotline: +31 88 400 6010.

For now, nothing changes. BP Pulse remains an active roaming partner, so your BP Pulse card or app keeps working at these charging stations. You are also very welcome to try the Essent charge card.

Yes. As an introduction, holders of an Essent charge card or app get 10 cents per kWh discount at Essent chargers in the Netherlands and at all E.ON Drive Infrastructure charge points in Europe. This is an introductory offer.

That depends on how you pay. If you pay directly by credit card, debit card, QR code or web link, the payment runs through E.ON Drive Infrastructure and our support team will help you. If you charge with a charge card or app, the payment runs through the provider of that card or app. For the Essent charge card or app, that is Essent.

Our pricing is transparent and fully aligned with the European AFIR regulation. You can always see the current ad hoc charging price on the charger screen before starting your charging session or on our website. If you use a charging card, the price you pay is determined by the agreement you have with your eMSP.

In the Netherlands we have more than 70 locations with more than 350 charge points. Most are at fuel stations along busy traffic routes. While you charge, you can use the shop and facilities of the fuel station. You can find all locations on our map and in the common charging apps.

Our fast chargers deliver up to 300 kW. Most modern electric vehicles can charge from 20% to 80% in around 20 minutes, depending on the vehicle model and battery conditions. At our Mega Charging Hubs, charging speeds range from 150 kW to 300 kW, while our other locations offer charging speeds between 50 kW and 150 kW.

Yes. All public fast chargers for passenger cars in the Netherlands will be branded in the Essent design and will feature “Operated by E.ON Drive” on every charger. Chargers that we have acquired from other operators will be rebranded, while newly installed chargers will be deployed directly in the Essent design. You can continue charging as usual throughout this process.

No. Charging stations for trucks are not part of the partnership with Essent. We operate and brand them under E.ON Drive Infrastructure, as part of our pan-European network for heavy-duty transport. In the Netherlands we open a new truck charging site in 2026.

Your existing agreement transfers automatically and unchanged to E.ON Drive Infrastructure. From then on, EDRI is your contracting party. The charging stations at your location get the Essent brand, with 'Operated by E.ON Drive' on every charger. Do you have questions? Please contact Guy Konings at +31 6 53764623 or guy.konings@edri.com, or Kevin van Gansewinkel at +31 6 45022765 or kevin.vangansewinkel@edri.com.

In the Netherlands we use the Essent brand because it is one of the best-known and most trusted energy brands in the country. That helps EV drivers recognise and trust your location. Your contracting party is E.ON Drive Infrastructure. EDRI invests in, builds, operates and maintains the charging infrastructure.

In the Netherlands we recommend the Essent app. With the Essent app or charge card you charge at our charging stations and benefit from the introductory discount. You do not need an app: you can also charge with another charge card or app, or pay directly by credit or debit card.

For now, nothing changes. BP Pulse remains an active roaming partner, so your BP Pulse card or app keeps working at these charging stations. You are also very welcome to try the Essent charge card.

That depends on how you pay. If you pay directly by credit card, debit card, QR code or web link, the payment runs through E.ON Drive Infrastructure and our support team will help you. If you charge with a charge card or app, the payment runs through the provider of that card or app. For the Essent charge card or app, that is Essent.

E.ON Drive Infrastructure (EDRI) owns, operates, maintains and finances all charging stations, including those carrying the Essent brand. If there is a fault or a problem with the charger, call our 24/7 hotline: +31 88 400 6010.

Our pricing is transparent and fully aligned with the European AFIR regulation. You can always see the current ad hoc charging price on the charger screen before starting your charging session or on our website. If you use a charging card, the price you pay is determined by the agreement you have with your eMSP.

In the Netherlands we have more than 70 locations with more than 350 charge points. Most are at fuel stations along busy traffic routes. While you charge, you can use the shop and facilities of the fuel station. You can find all locations on our map and in the common charging apps.

Our fast chargers deliver up to 300 kW. Most modern electric vehicles can charge from 20% to 80% in around 20 minutes, depending on the vehicle model and battery conditions. At our Mega Charging Hubs, charging speeds range from 150 kW to 300 kW, while our other locations offer charging speeds between 50 kW and 150 kW.

No. Charging stations for trucks are not part of the partnership with Essent. We operate and brand them under E.ON Drive Infrastructure, as part of our pan-European network for heavy-duty transport. In the Netherlands we open a new truck charging site in 2026.

In the Netherlands we use the Essent brand because it is one of the best-known and most trusted energy brands in the country. That helps EV drivers recognise and trust your location. Your contracting party is E.ON Drive Infrastructure. EDRI invests in, builds, operates and maintains the charging infrastructure.

No, everyone is welcome at our charging stations. You can charge with any major European charge card or app through roaming, or pay directly with a contactless credit or debit card, without a subscription. If you hold an Essent charge card or app, you benefit from the introductory discount of 10 cents per kWh. See our roaming partners here.

Yes. As an introduction, holders of an Essent charge card or app get 10 cents per kWh discount at Essent chargers in the Netherlands and at all E.ON Drive Infrastructure charge points in Europe. This is an introductory offer.

In the Netherlands our public fast chargers for passenger cars carry the Essent brand, one of the best-known and most trusted energy brands in the country. Every charger is marked 'Operated by E.ON Drive': E.ON Drive Infrastructure is and remains the owner and operator of the network. Essent is the customer-facing brand. Outside the Netherlands you will find our network under the name E.ON Drive.

E.ON Drive Infrastructure (EDRI) is the charge point operator: we build, own and operate the public charging stations. In the Netherlands, Essent is the customer-facing brand on our charging stations and takes care of marketing and communication towards customers. EDRI and Essent are both part of the E.ON group, one of Europe's largest energy companies. This brings together EDRI's operational expertise and Essent's brand trust: each company does what it does best.

Your existing agreement transfers automatically and unchanged to E.ON Drive Infrastructure. From then on, EDRI is your contracting party. The charging stations at your location get the Essent brand, with 'Operated by E.ON Drive' on every charger. Do you have questions? Please contact Guy Konings at +31 6 53764623 or guy.konings@edri.com, or Kevin van Gansewinkel at +31 6 45022765 or kevin.vangansewinkel@edri.com.

Our truck charging stations offer up to 400 kW across Europe, enabling fast charging for heavy-duty vehicles. In the Netherlands, the maximum charging power is 300 kW.

We look for locations with good visibility, adequate parking space, and reliable electrical infrastructure. Contact us for a site assessment.

No, everyone is welcome at our charging stations. You can charge with any major European charge card or app through roaming, or pay directly with a contactless credit or debit card, without a subscription. If you hold an Essent charge card or app, you benefit from the introductory discount of 10 cents per kWh. See our roaming partners here.

We place a €40 pre-authorisation hold on your card at the start of each session. If the session doesn’t start or is unsuccessful, this hold is released within 1–3 working days.

Green: Charger is available and ready to use.

White: The charging point is not actively charging. This can mean that charging has been completed or that the charging point is temporarily unavailable, for example during a restart or software update.

Blue: Charger is currently in use.

Red: There is a fault or the charger is unavailable.

Not all of our sites are fully wheelchair accessible due to existing design constraints. However, we’re actively working to include more accessible bays in as many of our new locations as possible.

You can find our charging stations in the Essent app, in the charging apps of all major providers (such as Shell Recharge, EnBW and Zap-Map) and in Google Maps and Apple Maps. Our website also has a map of all charge points. In the Netherlands you will recognise them by the Essent brand, with 'Operated by E.ON Drive' on every charger.

Charging speed depends on your vehicle and the charger. Our charging stations offer AC charging up to 22 kW and DC fast charging up to 300 kW. Your car only draws the maximum power it supports. See our charge speed calculator for details.

Charging prices depend on the location, the charger type (AC/DC) and your payment method. If you pay directly, you will always find the current price on the charger screen or online at nl.pay.edri.com. If you charge with a charge card or app, the provider of that card or app sets the tariff. For the Essent charge card or app, that is Essent. As an introduction, holders of an Essent charge card or app get a discount of 10 cents per kWh.

We ask that you move your vehicle once charging is finished to keep the charger available for other users. Some sites may apply an idle fee after a certain time – this will be clearly displayed on the charger.

E.ON Drive Infrastructure was founded in 2022 by carving out the business entity responsible for investing in public charging infrastructure from the E.ON group. The new company was named 'E.ON Drive Infrastructure' in reference to its business model and has grown from 4 to more than 230 employees.

E.ON Drive Infrastructure grows its network of public charging infrastructure by partnering with location owners and tenants, such as municipalities, retailers, hoteliers, real estate developers and parking operators. We offer all location partners a risk- and hassle-free proposition:

1) Individual site design: we equip every location with modern charging infrastructure, matched to present and future local needs.

2) Fully funded by E.ON Drive Infrastructure: we take on all upfront investment, operating costs and repairs.

3) Deployment and operations: we guarantee professional and quick implementation of the charge points and run all daily operational tasks.

4) Maintenance services: we are responsible for maintenance, inspection and fault clearance.

In the Netherlands our public fast chargers for passenger cars carry the Essent brand, marked 'Operated by E.ON Drive' on every charger. Your location benefits from the name recognition of Essent. Your contracting party remains E.ON Drive Infrastructure.

Plug & Charge uses the ISO 15118 standard to enable automatic authentication and payment without an app or RFID card. Your EV must be ISO15118 compliant and have an activated Plug & Charge-capable EMP contract stored. Simply plug in your EV, and charging starts seamlessly. Authentication and payment happen in the background through the contract of your e-Mobility Provider

Our eTruck charging stations are brand-independent and can be used by all electric truck operators, regardless of manufacturer or operator.

Yes, our stations support CCS and MCS connectors, compatible with all major electric truck manufacturers.

E.ON Drive Infrastructure covers all installation, operating and maintenance costs. As a site partner, you provide the location and benefit from increased foot traffic.

Just above the socket we show a unique code. It usually starts with NL*UFC. This will be shown on the app you’re using and the charger's display.

You can stop charging either directly from your car or at the charging station. To stop at the station, select your current session on the display and press "Stop". Please refer to your car’s handbook for detailed instructions on how to stop the session from your car.

At the station, select “Receipt” and scan your payment card. If you have left the station, you can get your receipt online at receipts.edri.com.

Charging sessions may stop early due to your vehicle’s battery management system or external factors like power supply issues. Check your vehicle’s settings and try restarting the session.

Accessibility information for each site can usually be found in the app or on-site signage. We're working on improving how this information is displayed to make it easier to find.

At DC fast charging stations (50 to 300 kW), the cable is always attached to the charger. For our AC chargers (up to 22 kW), you need to bring your own Type 2 cable. See an overview of connectors here.

Charging speed can be affected by:

Your car’s maximum charging capability

Battery level – charging slows down above 80%

Battery temperature – cold or hot batteries charge more slowly

Charger load – if other vehicles are charging on the same charger

For details please check out our charge speed calculator.

If you pay directly by credit card, debit card or QR code, you can see the price on the charger screen, via the QR code on the charger, or at nl.pay.edri.com. If you charge with a charge card or app, check the tariff in your provider's app; for the Essent charge card or app, that is the Essent app.

If you paid via web link or bank card, visit nl.pay.edri.com to see your charging history and costs, or tap 'Receipt' on the terminal after your session to scan or save your receipt. If you charge with a charge card or app, you can view past sessions in the app or customer portal of your provider; for the Essent charge card or app, that is Essent.

1) Broad coverage of E.ON Drive Infrastructure use cases: by investing in neighbourhood charging, destination charging and en route charging (please see question on use cases for more details) at the same time, E.ON Drive Infrastructure covers a broad range of options which is essential for creating a dense network.

2) Pan-European network: the E.ON Drive Infrastructure network spans across 11 countries in Europe.

3) Energy expertise: as part of the E.ON company E.ON Drive Infrastructure is based on decades of energy and engineering expertise.

Yes, you can use RFID cards or pay via QR code and payment terminal without mobile data.

This varies from vehicle to vehicle. Please follow the instructions for your vehicle brand.

E.ON Drive Infrastructure already operates several truck charging sites in Germany, Denmark, Sweden, Austria and Czechia. In the Netherlands we open a new truck charging site in 2026. More details are available on the charging stations map. Our network is continuously expanding along key logistics routes across Europe.

Not yet, but we’re exploring reservation features for future updates.

Sometimes the app won't let you start if you've already plugged your cable in. Its always best to follow the instructions on the app and plug in when prompted to do so. Try unplugging and start your charging session via the app before plugging in again.

Authentication ensures that only you can end your charging session, preventing accidental interruptions or unauthorized cable removal.

Receipts are typically provided by the provider of your charge card. If you have an Essent charge card, Essent can help you. If your card is from another provider, check your account online or contact that provider's customer service.

Pre-authorisation confirms you have sufficient funds to cover the charging session. The pre-authorisation amount will be replaced by the actual charging cost at the end of your session. If the session doesn’t start or is unsuccessful, this hold is released within 1–3 working days.

The order in which you pre-authorize the payment method and select a connector can be decisive to the charging session. Try disconnecting your vehicle, selecting the payment method first, then reconnecting your vehicle. This simple step often resolves the issue.

Absolutely — we welcome your feedback! Please email us at operations.nl@edri.com. We regularly review suggestions with our design and development teams to improve accessibility.

You can see live availability in the Essent app and in other EV charging apps. Look for a live status such as 'available', 'in use' or 'out of service' before heading out.

AC and DC chargers use different connectors.

AC charging (up to 22 kW) typically uses a Type 2 plug in Europe.

DC fast charging (50 to 300 kW) usually requires a CCS (Combined Charging System) or CHAdeMO plug, depending on your car. Most public DC chargers have the cables attached, so you do not need to bring your own. For AC chargers, you need to use your own Type 2 cable.

DC charging is faster because it delivers direct current straight to your battery, bypassing your car's onboard converter. AC charging sends alternating current that your car must convert to DC before storing it, which takes more time. In the Netherlands, DC chargers offer speeds of up to 300 kW, while AC chargers usually range from 3.7 to 22 kW.

Our charging stations support most electric vehicles (EVs) that are compatible with Type 2 (AC) or CCS/CHAdeMO (DC) charging standards. Always check your car's charging port and capabilities before connecting. E-trucks are welcome at our larger sites, which offer enough room to manoeuvre and chargers up to 300 kW. We do not provide charging for bicycles.

Yes, if your e-mobility provider supports Plug & Charge. Authentication and payment run through the contract you have with that provider. E.ON Drive Infrastructure does not offer charging contracts itself.

Our eTruck charging stations are generally available 24/7 and publicly accessible. Exceptions (for example at partner locations) are indicated on the charging stations map.

This message usually means your charge card is not supported at this charging station or there is an issue with the card itself. If you have a BP Pulse card, it works as normal: BP Pulse is an active roaming partner. For further help, contact your card provider. See our roaming partners here.

Scan the QR code on the charger and press "Stop Charging" in the payment interface. You will need to enter the last four digits of the payment card you used to start the session.

Visit receipts.edri.com and enter your data. Then press 'Issue invoice' and fill out the needed information for the invoice.

Charging cards are subscription-based cards provided by charging network operators (like hotel key cards). Contactless payment uses your credit or debit card to start charging without registration.

Try restarting the charger by disconnecting your vehicle and starting the charging session anew. Please make sure to select your payment method first and your connector second. If the problem persists, please call our support team — we can remotely reboot the station.

We’re working to make our chargers more inclusive. Many stations have tactile buttons and clear audio prompts. Accessibility improvements are part of our ongoing development.

You can use any public charger that matches your vehicle’s connector type and charging capacity. However, charging speed and compatibility may vary depending on your vehicle and the station.

Charging time depends on your battery size and charger type:

AC (up to 22 kW): 4 to 10 hours

DC (up to 300 kW): 20 minutes to 1 hour

Note: charging is fastest between 20 and 80% and slows as the battery fills.

If you're using web link payment, your browser will show live charging details. Some vehicles also display energy and cost during charging. The charger screen may also provide a live update depending on the model.

Our customer service team is available 24/7 for questions or problems with the charger: call +31 88 400 6010. Do you have a question about your Essent charge card, app or tariff? Essent can help you.

CEO: Timo Sillober

COO: Arjan van der Eijk

CFO: Stefan Schütte

Yes, through our API solutions. Please reach out to our technical team for integration options.

The process for the EV driver is identical for Plug&Charge and AutoCharge. The charging station automatically recognizes the car and starts the charging process. Authentication and payment are handled automatically. However, the way the charging station identifies the car is different. With Plug&Charge, your data security is ensured. Due to concerns about data security, several EV manufacturers long refused AutoCharge protocols.

The price is determined by the Plug and Charge contract you use. Please refer to the price list of your e-Mobility Provider where you signed the contract.

You can request an RFID charging card through our sales team. This gives you access to all E.ON Drive Infrastructure truck charging sites at our Truck Tariff. 

First, make sure your charging session has ended. Then try pressing the unlock button twice on your vehicle’s key fob. If the cable remains stuck, please contact our support team — we’re here to help.

Yes, where supported. Visit receipts.edri.com and select 'Issue Invoice'.

We accept Visa and Mastercard. Your card must have at least €40 of available funds to start a charging session. If problems persist, please contact your bank.

Most of our new sites are designed with accessibility in mind, including terminal height adjustments. Older sites may vary, but we’re upgrading wherever possible.

Not yet, but we’re exploring reservation features for future updates.

DC charger cables are typically 3–5 meters long. AC chargers require you to bring your own Type 2 cable.

Yes. Charging is typically fastest between 20% and 80%. Above 80%, your car automatically reduces the charging rate to protect battery health and longevity.

Think of it like entering a highway during rush hour: When traffic is light (your battery is still relatively empty), you can merge quickly and accelerate easily — that's like charging between 20% and 80%. But as the highway fills up (your battery gets closer to 100%), it becomes harder to merge — you need to slow down, find the right gap, and ease in carefully. That’s why charging slows down after 80% — to keep things smooth, safe, and avoid "traffic jams" in your battery.

If you pay directly (credit card, debit card or QR code), E.ON Drive Infrastructure sets the price, based on local energy costs, infrastructure and market conditions. If you charge with a charge card or app, the final price depends on your contract and the provider may add fees. For the Essent charge card or app, that provider is Essent.

Currently the company operates in 11 European countries: Sweden, Denmark, Germany, Poland, United Kingdom, Czech Republic, Austria, Italy, Romania, Hungary and The Netherlands. The E.ON Drive Infrastructure headquarter is located in Essen, Germany.

There is no fixed limit – the number of cards can be flexibly adapted to the size of your fleet. 

No, no app or registration is required to use our public charging stations. With an Essent charge card or app, you do benefit from the introductory discount of 10 cents per kWh.

"Use contact" means you need to insert your payment card into the terminal instead of using contactless payment. Sometimes inserting the card is required to stop the charging session.

Receipts remain available for at least 12 months after your charging session

Please report the obstruction to the site owner or local authorities. Blocking charging stations is against regulations and may be subject to fines.

Some sites apply an idle fee to keep chargers available for other drivers. If applicable, this will be clearly displayed on the charger screen before you start.

Yes. Our charging stations are open to all EV drivers through roaming: any major European charge card or app works. Did you use a BP Pulse card or app? It keeps working, because BP Pulse is an active roaming partner. If your card is not recognised, contact your card provider, or pay contactless by credit or debit card or by QR code. See our roaming partners here. Would you like to try the Essent charge card? You are very welcome.

E.ON Drive Infrastructure owns and operates more than 10,000 charge points (AC, FC and HPC) in Europe. In the Netherlands, this includes more than 350 charge points at more than 70 locations.

Plug & Charge is supported by many new EV models, including those from Mercedes-Benz, Porsche, Audi, and others. Check your vehicle manual or manufacturer website for compatibility.

You will receive a monthly invoice including a detailed breakdown of your charging sessions. An online portal for real-time access to your transactions is currently under development. 

You can report problems through our 24/7 hotline (+31 88 400 6010) or the support section of our website. Please provide the station ID and a description of the issue. Questions about your charge card, app or tariff? Essent can help you.

You can see kW speed, session time and energy delivered on the charger screen, in the Essent app or your provider's app, and on your vehicle's dashboard (for some models).

We install a range of charger types to meet different needs and partner with leading European hardware manufacturers such as Alpitronic and Garo. All chargers are thoroughly tested in our own lab before use. The main charger types are:

HPC (High Power Charging): 150-300 kW in the Netherlands, for en-route charging at highways. Charges to 80% in 20-30 minutes.

FC (Fast Charging): up to 50 kW, at destinations such as stores, supermarkets or hotels. Ideal for short stops.

AC (Alternating Current): up to 22 kW, in urban areas and neighbourhoods. Suitable for longer parking durations.

Our ambitious plan is to grow our network by 1,000 new HPC charging points per year. E.ON Drive Infrastructure is committed to expanding its operations and delivering sustainable solutions to customers across Europe. We are open to exploring new markets and opportunities to extend our reach and provide charging options for everyone, everywhere.

A fleet portal for central management of vehicles, cards, and charging sessions is currently being developed. Until then, you will receive all relevant billing data directly via email on a monthly basis. 

No, we currently do not accept American Express. Visa and Mastercard payments are accepted.

Please report the issue to our 24/7 hotline: +31 88 400 6010. If possible, note the error code displayed and give it to us for faster assistance.

Prices are generally fixed but may vary by location and time due to local energy costs. Any changes are shown on the charger screen before you start.

Yes, all our public charging stations use 100% certified green energy.

No, currently there is no license plate binding required. Cards can be used flexibly within your fleet. 

Please call the emergency number displayed on the charger or contact local authorities if needed. For technical issues, our 24/7 hotline is available to assist you.

Call our 24/7 hotline on +31 88 400 6010 or email us at operations.nl@edri.com. In an emergency, call the emergency number displayed on the charger or the local emergency services.

Yes, we provide tailored solutions for fleets, including consolidated billing and usage reports. Contact our B2B team for details.

You can pay using contactless debit or credit cards (Visa, Mastercard, Google Pay and Apple Pay), or via QR code/weblink payments.

Yes, through our fleet solutions. Please reach out to our business support team.

We aim to expand our network by 1,000 HPC chargers annually and maintain 100% renewable energy sourcing, contributing to Europe’s decarbonization goals.

In many cases, yes. Through roaming agreements, you can charge with your charge card or app at our charging stations in other European countries; which countries depends on your card provider. You can also pay directly by credit or debit card, without registration.

We use industry-standard encryption and regular security audits to protect customer data and system integrity.

No. E.ON Drive Infrastructure is a charge point operator and does not issue charge cards itself. At our charging stations you can charge with any major charge card or app of an e-mobility provider, or pay directly by credit or debit card. In the Netherlands, Essent issues a charge card and app. You can find more information with Essent. Holders of an Essent charge card or app get a discount of 10 cents per kWh as an introduction.

If your session did not start or was interrupted, any pre-authorisation hold is released automatically within 1-3 working days. If you paid directly and were charged incorrectly, contact our support team on +31 88 400 6010 with your session details and payment method. We will review and process your refund promptly. If you charged with a charge card or app, contact that provider; for the Essent charge card or app, that is Essent.

Double charges are rare but can happen if multiple payment attempts were made. If you paid directly, please give both transaction IDs to our support team on +31 88 400 6010. We will verify and refund any duplicate payment. If you charged with a charge card or app, contact that provider; for the Essent charge card or app, that is Essent.

Yes. If you charge with a charge card or app, your provider sets the final price, which may include additional fees; for the Essent charge card or app, that is Essent. Direct payment prices are displayed on the charger screen and at nl.pay.edri.com.

Absolutely. All transactions are processed through encrypted and PCI-compliant systems. We never store your full card details.

Plug & Charge is available on all Alpitronic DC chargers across the majority of our network. It enables seamless charging with automatic authentication and payment via ISO 15118 - just plug in. Autocharge is not supported yet.