Frequently Asked Questions about EV Charging

You need to be a member of the SAS EuroBonus program to earn points. Once you are a member, visit https://eurobonus.shopping to connect your credit card to your EuroBonus account. In Denmark, you can also pay for charging via the E.ON Drive Public App, just make sure the credit card used in the app is also registered with EuroBonus. Once set up, any qualifying charging session will automatically earn points. No additional subscription is required.

No, currently there is no license plate binding required. Cards can be used flexibly within your fleet. 

Yes – all our truck charging sites are powered by 100% certified green electricity. This supports sustainable and emission-free logistics solutions. 

Our monthly invoices include transparent charging details that can be used directly for BALM funding reports or internal allocation. Automated integration into fleet or accounting systems is in planning. 

Currently, RFID cards are valid only in the country they are issued. A solution for using the RFID cards across our European network is in development. 

Create a new account directly in the E.ON Drive Public app.

1. Download and open the E.ON Drive Public app.
2. Select Create Account.
3. Enter your name, email address and password.
4. Verify your email address if requested.
5. Sign in and complete your account setup.

Please note: A payment card is required before you can start charging from the app.

Our truck charging stations offer up to 400kW charging power, enabling fast charging for heavy-duty vehicles.

We look for locations with good visibility, adequate parking space, and reliable electrical infrastructure. Contact us for a site assessment.

No, everyone is welcome at our stations we even accept charging cards from our friends with 8 tentacles! Please click here for a list of roaming

You can stop charging either directly from your car or at the charging station. To stop at the station, select your current session on the display and press "Stop".

Visit receipts.edri.com to download and email receipts for charging sessions paid via weblink or QR code.

We place a reservation on your card at the start of each session to confirm that there are sufficient funds. The reservation is replaced by the actual charging cost when the session ends. If the session does not start or is unsuccessful, the reservation is released within 1 to 3 working days.

Green: Charger is available and ready to use.

White: Charging process done charging.

Blue: Charger is currently in use.

Red: There is a fault or the charger is unavailable.

Not all of our sites are fully wheelchair accessible due to existing design constraints. However, we’re actively working to include more accessible bays in as many of our new locations as possible.

You can find nearby E.ON Drive charging stations using apps like the E.ON Drive Public app, or Google Maps and Apple Maps. Simply search for “E.ON Drive charging station” and your location. Alternatively, please visit the map on our website.

Connector types vary by car model. Most modern EVs in Europe use Type 2 for AC charging and CCS (Combined Charging System) for DC fast charging. Check your vehicle manual or manufacturer’s website to confirm.

Please click here for an overview on existing connectors.

Charging speeds vary depending on your vehicle and the charger. E.ON Drive stations offer AC charging up to 22 kW and DC fast charging up to 400 kW. Your car will only draw the maximum power it supports. Please check out our charge speed calculator for details.

Charging prices vary depending on the location, charger type (AC/DC), and payment method. You’ll always find the current price for ad-hoc charging on the charger screen or online at se.pay.edri.com. Charge card providers may apply their own pricing. Please refer to your contract details.

We ask that you move your vehicle once charging is finished to keep the charger available for other users. Some sites may apply an idle fee after a certain time – this will be clearly displayed on the charger.

E.ON Drive Infrastructure was founded in 2022 by carving out the business entity responsible for investing in public charging infrastructure from the E.ON corporation. The new company was named “E.ON Drive Infrastructure” in reference to its business model and grew from 4 to 180 employees in less than 3 years.

E.ON Drive Infrastructure grows its network of public charging infrastructure by partnering with location owners and tenants, e.g. municipalities, retailers, hoteliers, real estate developers, parking lot operators etc. E.ON Drive Infrastructure proposes a risk- and hassle-free offer to all location partners which encompasses:

1) Individual Site Design - E.ON Drive Infrastructure equips different types of locations individually with state-of-the-art charging infrastructure according to present and future local needs.

2) Fully funded by E.ON Drive Infrastructure - E.ON Drive Infrastructure takes on all upfront investment, operating costs, and repairs.

3) Deployment & Operations - E.ON Drive Infrastructure guarantees professional and quick implementation of the charge points and runs all daily operative tasks.

4) Maintenance services - E.ON Drive Infrastructure is responsible for maintenance, inspection and fault clearance.

Plug & Charge uses the ISO 15118 standard to enable automatic authentication and payment without an app or RFID card. Your EV must be ISO15118 compliant and have an activated Plug & Charge-capable EMP contract stored. Simply plug in your EV, and charging starts seamlessly. Authentication and payment happen in the background through the contract of your e-Mobility Provider

Our eTruck charging stations are brand-independent and can be used by all electric truck operators – regardless of manufacturer or operator. 

You can download the E.ON Drive Public app from the Google Play Store or the Apple App Store.

It is the same app we use in our other markets, so there is no separate Swedish version to look for.

Yes, our stations support CCS and MCS connectors, compatible with all major electric truck manufacturers.

E.ON covers all installation and maintenance costs. As a site partner, you provide the location and benefit from increased foot traffic.

Just above the socket we show a unique code. It usually starts with GB*UFC. This will be shown on the app you’re using and the charger's display.

You can stop charging either directly from your car or at the charging station. To stop at the station, select your current session on the display and press "Stop". Please refer to your car’s handbook for detailed instructions on how to stop the session from your car.

At the station, select “Receipt” and scan your payment card. If you have left the station, you can get your receipt online at hyc.cash.

Charging sessions may stop early due to your vehicle’s battery management system or external factors like power supply issues. Check your vehicle’s settings and try restarting the session.

Accessibility information for each site can usually be found in the app or on-site signage. We're working on improving how this information is displayed to make it easier to find.

Yes! Our stations are listed on major platforms such as Google Maps, Apple Maps, Zap-Map, and other EV charging apps. Just search for "E.ON Drive charger" in the app of your choice.

At DC fast charging stations (50 to 400 kW), the cable is always attached to the charger. For our AC chargers (up to 22 kW), you need to bring your own Type 2 cable.

Charging speed can be affected by:

Your car’s maximum charging capability

Battery level – charging slows down above 80%

Battery temperature – cold or hot batteries charge more slowly

Charger load – if other vehicles are charging on the same charger

For details please check out our charge speed calculator.

You can view the price for direct payment via cridt card, debit card or QR code on the charger screen, via the QR code on the charger, or at se.pay.edri.com. If you’re using a charging card, please refer to your provider’s app for accurate pricing.

If you paid via web link or banking card, visit (XXX) to access your charging history. Charging card users can view past sessions directly through their provider’s app or customer portal.

E.ON Drive Infrastructure is part of the E.ON organization, benefiting from E.ON’s decades of energy expertise. Yet, the E.ON Drive Infrastructure team is organized in a separate legal entity to ensure independent and efficient operations.

1) Broad coverage of E.ON Drive Infrastructure use cases: by investing in neighbourhood charging, destination charging and en route charging (please see question on use cases for more details) at the same time, E.ON Drive Infrastructure covers a broad range of options which is essential for creating a dense network.

2) Pan-European network: the E.ON Drive Infrastructure network spans across 11 countries in Europe.

3) Energy expertise: as part of the E.ON company E.ON Drive Infrastructure is based on decades of energy and engineering expertise.

Yes, you can use RFID cards or pay via QR code and payment terminal without mobile data.

This varies from vehicle to vehicle. Please follow the instructions for your vehicle brand.

Joining SAS EuroBonus is free and easy. Visit https://flysas.com/eurobonus to sign up and create your account. Once you are a member, simply register your credit card to start earning points at public E.ON Drive charging stations in Denmark and Sweden.

Reset your password by selecting Forgot Password on the login screen. If you do not receive a password reset email, check your spam or junk mail folder. If the issue continues, make sure you are using the email address you registered when you created your account in the E.ON Drive Public app.

Yes, truck drivers can reserve charging slots through our app or fleet management portal to minimize wait times.

Partnership agreements typically run for 10-15 years, ensuring long-term benefits for both parties.

Sometimes the app won't let you start if you've already plugged your cable in. Its always best to follow the instructions on the app and plug in when prompted to do so. Try unplugging and start your charging session via the app before plugging in again.

Authentication ensures that only you can end your charging session, preventing accidental interruptions or unauthorized cable removal.

Receipts are typically provided by your charging service provider or card operator. Please check your account online or contact your provider’s customer service for assistance.

The order in which you pre-authorize the payment method and select a connector can be decisive to the charging session. Try disconnecting your vehicle, selecting the payment method first, then reconnecting your vehicle. This simple step often resolves the issue.

Absolutely, we welcome your feedback! Please email us at wecare.se@edri.com. We regularly review suggestions with our design and development teams to improve accessibility.

The E.ON Drive Public app and other EV charging apps show real-time charger availability. Look for live status updates like “available,” “in use,” or “out of service” before heading out.

AC and DC chargers use different connectors.

AC charging (up to 22 kW) typically uses a Type 2 plug in Europe.

DC fast charging (50 to 400 kW) usually requires a CCS (Combined Charging System) or CHAdeMO plug, depending on your car. Most public DC chargers have the cables attached, so you don't need to bring your own. For AC chargers, you need to use your own Type 2 cable.

DC charging is faster because it delivers direct current straight to your battery, bypassing your car’s onboard converter. AC charging sends alternating current that your car must convert to DC before storing it, which takes more time. DC chargers can offer speeds of up to 400 kW, while AC chargers usually range from 3.7 to 22 kW.

Once your session ends:

Tap "receipt" on the terminal to scan or save your receipt

Visit receipts.edri.com for QR code/web link sessions

Charging card users should check their provider’s platform or invoice

E.ON Drive stations support most electric vehicles (EVs) that are compatible with Type 2 (AC) or CCS/CHAdeMO (DC) charging standards. Always check your car’s charging port and capabilities before connecting. E-Trucks are welcome at our larger sites which offer sufficient room to manoever and chargers with up to 400 kW charging speed. We do not supply charging for bycicles.

E.ON Drive Infrastructure and E.ON Drive Solutions can be differentiated along three dimensions: 1. Target group: E.ON Drive Infrastructure is responsible for public infrastructure whereas E.ON Drive Solutions targets non-public B2C and B2B customers 2. Business model: as a charge point operator (CPO) E.ON Drive Infrastructure invests in, owns, installs and operates the infrastructure themselves. E.ON Drive Solutions is, among many other things, the e-mobility provider (EMP) who sells charging solutions to its customers (hardware, charge card, combined tariffs). 3. Organization: E.ON Drive Infrastructure has been carved out of the E.ON corporation and is managed independently. E.ON Drive Solutions remains part of the E.ON corporation.

Yes, we provide flexible partnership models, including revenue sharing. Contact our B2B team for details.

Plug & Charge is already available on all Alpitronic DC chargers (50kW to 400kW) across the majority of our network. It enables seamless charging with automatic authentication and payment via ISO 15118 - just plug in. None of our AC charger currently support Plug and Charge. Autocharge is not supported yet.

No, at the moment this is not possible.

Points are earned at public E.ON Drive charging stations in Sweden with a minimum output of 50 kW. In Denmark EuroBonus points can be earned across all chargers, irrespective of their charging speed via E.ON Drive Public app payment. Please be aware that chargers operated by E.ON Drive together with Clever are not included (Denmark only). You can find all qualifying stations using the charger map on this page.

No. Existing E.ON Drive Sweden accounts are not transferred. You must create a new account for the new platform in the E.ON Drive Public app.

Please note: Use the email address you want connected to your new account.

This message usually means that your RFID card is either not supported at this charging station or there’s an issue with the card itself. Please contact your RFID card provider for further assistance.

Please click here for a list of our roaming partners.

Scan the QR code on the charger and press "Stop Charging" in the payment interface. You will need to enter the last four digits of the payment card you used to start the session.

Visit receipts.edri.com and enter your details. Then press the button to issue an invoice and fill in the information needed for the invoice.

Charging cards are subscription-based cards provided by charging network operators (like hotel key cards). Contactless payment uses your credit or debit card to start charging without registration.

Try restarting the charger by disconnecting your vehicle and starting the charging session anew. Please make sure to select your payment method first and your connector second. If the problem persists, please call our support team, we can remotely reboot the station.

We’re working to make our chargers more inclusive. Many stations have tactile buttons and clear audio prompts. Accessibility improvements are part of our ongoing development.

This is true and we know it can be quite confusing. More than 90% of E.ON Drive chargers in public are operated by us, E.ON Drive Infrastructure. However, a few others are operated by our fellow E.ON colleagues. Usually those chargers are owned by the location partner and operated by E.ON on his or her behalf. You are welcome to use all public E.ON Drive branded chargers. However, we will not be able to help you if an issue arises on a charger operated by the other E.ON team. Our apologies for the inconvenience.

You can use any public charger that matches your vehicle’s connector type and charging capacity. However, charging speed and compatibility may vary depending on your vehicle and the station.

Charging time depends on your battery size and charger type:

AC (up to 22 kW): 4 to 10 hours

DC (up to 400 kW): 20 minutes to 1 hour Note: Charging is fastest between 20–80%, and slows as the battery fills.

If you're using web link payment, your browser will show live charging details. Some vehicles also display energy and cost during charging. The charger screen may also provide a live update depending on the model.

Our customer service team is available 24/7 to assist you with charging questions or issues. You can find the contact number on each charger or in the app you’re using to start your session.

CEO: Timo Sillober (LinkedIn)

COO: Arjan van der Eijk

CFO: Stefan Schütte

Yes, through our API solutions. Please reach out to our technical team for integration options.

The old E.ON Drive app closes on 31 December 2026. Charging at our public charging stations is handled in the new E.ON Drive Public app from EDRI Sweden AB. You create a new account in the app and add your payment card there.

Please note: Your account, payment card and charging history are not transferred from the old app. If you have a balance left, you can use it in the old app until it closes. Any remaining balance is then refunded by E.ON Drive AB from 1 January 2027.

The process for the EV driver is identical for Plug&Charge and AutoCharge. The charging station automatically recognizes the car and starts the charging process. Authentication and payment are handled automatically. However, the way the charging station identifies the car is different. With Plug&Charge, your data security is ensured. Due to concerns about data security, several EV manufacturers long refused AutoCharge protocols. In Sweden, only Plug & Charge is currently enabled, and it works at our DC chargers. Autocharge is not supported yet.

The price is determined by the Plug and Charge contract you use. Please refer to the price list of your e-Mobility Provider where you signed the contract.

You can request an RFID charging card through our sales team. This gives you access to all E.ON Drive Infrastructure truck charging sites at our Truck Tariff. 

Points are credited automatically after each completed charging session. Processing times may vary, please allow a few days for points to appear in your EuroBonus account.

The E.ON Drive app is designed for home customers and does not display public charging stations. To find and use E.ON Drive public chargers, please download the E.ON Drive Public app.

First, make sure your charging session has ended. Then try pressing the unlock button twice on your vehicle’s key fob. If the cable remains stuck, please contact our support team, we’re here to help.

Yes, where supported. Visit receipts.edri.com and select ‘Issue Invoice.’ Availability may vary by country, but we’re expanding this feature across Europe.

We accept Visa, Mastercard and American Express. Your card needs to have enough funds available for the reservation. If problems persist, please contact your bank.

Your car controls how much power it draws from the charger. Charging speed depends on your car model, battery state, and other conditions like temperature.

Please check out our charge speed calculator for details.

Most of our new sites are designed with accessibility in mind, including terminal height adjustments. Older sites may vary, but we’re upgrading wherever possible.

Not yet, but we’re exploring reservation features for future updates.

DC charger cables are typically 3–5 meters long. AC chargers require you to bring your own Type 2 cable.

Yes. Charging is typically fastest between 20% and 80%. Above 80%, your car automatically reduces the charging rate to protect battery health and longevity.

Think of it like entering a highway during rush hour: When traffic is light (your battery is still relatively empty), you can merge quickly and accelerate easily, that's like charging between 20% and 80%. But as the highway fills up (your battery gets closer to 100%), it becomes harder to merge, you need to slow down, find the right gap, and ease in carefully. That’s why charging slows down after 80%, to keep things smooth, safe, and avoid "traffic jams" in your battery.

Ad-hoc prices are set by E.ON Drive, based on local energy costs, infrastructure, and market conditions. If you're charging via a charging card, the final price depends on your contract and may include additional fees from the charging card provider.

E.ON Drive is committed to sustainability. The electricity used at our public charging stations is 100% renewable, sourced from certified green energy providers.

Currently the company operates in 11 European countries: Sweden, Denmark, Germany, Poland, United Kingdom, Czech Republic, Austria, Italy, Romania, Hungary and The Netherlands. The E.ON Drive Infrastructure headquarter is located in Essen, Germany.

Currently it is only possible to use Plug and Charge at our Alpitronic chargers (50kW to 400kW). None of our AC charger currently support Plug and Charge.

There is no fixed limit – the number of cards can be flexibly adapted to the size of your fleet. 

No. The SAS EuroBonus points program is open to all EV drivers who charge at public E.ON Drive stations in Denmark or Sweden using a registered credit card, regardless of who supplies your home energy.

No app or registration is required to use our public charging stations.

"Use contact" means you need to insert your payment card into the terminal instead of using contactless payment. Sometimes inserting the card is required to stop the charging session.

Receipts remain available for at least 12 months after your charging session.

The price for payment via weblink, QR code or payment terminal can be found at se.pay.edri.com. The price for direct payment (debit or credit card) is shown on the charger screen. If you use a charging card, please check your provider’s app or website for pricing details.

Please report the obstruction to the site owner or local authorities. Blocking charging stations is against regulations and may be subject to fines.

Yes, the E.ON Drive Public app offers route planning with charger availability along your journey.

Yes. Our DC chargers support CCS and CHAdeMO, and AC chargers use Type 2.

Your car controls the charging speed. The charger supplies the power, but your vehicle decides how much to accept based on battery status and system limits.

For details please check out our charge speed calculator.

Some sites apply an idle fee to keep chargers available for other drivers. If applicable, this will be clearly displayed on the charger screen before you start.

Yes, we support cards from many major charging card providers. If your card is supported, you can simply tap to start charging. If it’s not recognised, please check with your card provider or use contactless or QR payment as an alternative.

Please click here to view a list of our roaming partners.

E.ON Drive Infrastructure directly owns and operates more than 10,000 charging points (AC, FC and HPC) in Europe. Additional charging points are available to EV-drivers using the E.ON Drive charge card as the company partakes in a charging network program that includes, by means of a roaming agreement, around 600,000 public charging points operated by E.ON and other partner CPOs across Europe.

Plug & Charge is supported by many new EV models, including those from Mercedes-Benz, Porsche, Audi, and others. Check your vehicle manual or manufacturer website for compatibility.

You will receive a monthly invoice including a detailed breakdown of your charging sessions. An online portal for real-time access to your transactions is currently under development. 

If you have questions about SAS, the EuroBonus program or how to connect your credit card please contact SAS directly. You can find all contact details here.

You can report problems via our customer service hotline, the E.ON Drive Public app, or our website’s support section. Provide the station ID and details of the issue.

You can monitor charging details like kW speed, session time, and energy delivered:

On the charger’s screen

In the E.ON Drive Public app and most other charging provider apps.

On your vehicle’s dashboard (for some models)

You can remain parked until your charging session ends. After that, idle fees may apply depending on the site.

EDRI installs a range of charger types to meet different needs, partnering with leading European hardware manufacturers such as Alpitronic and Garo. All chargers are thoroughly tested in our own lab before use. The main charger types are:

HPC (High Power Charging):

Charging Power: 150–400 kW

Typical Use: En-route charging at highways

Charges up to 80% in 20–30 minutes

FC (Fast Charging):

Charging Power: up to 50 kW

Typical Use: Destinations like stores, supermarkets, or hotels

Ideal for short stops

AC (Alternating Current):

Charging Power: up to 22 kW

Typical Use: Urban areas or neighborhood locations

Suitable for longer parking durations

Our ambitious plan is to grow our network by 1,000 new HPC charging points per year. E.ON Drive Infrastructure is committed to expanding its operations and delivering sustainable solutions to customers across Europe. We are open to exploring new markets and opportunities to extend our reach and provide charging options for everyone, everywhere.

We plan to roll out Plug & Charge gradually starting in 2026 at major highway locations. Updates will be shared on our website and app.

You will receive a monthly invoice including a detailed breakdown of your charging sessions. An online portal for real-time access to your transactions is currently under development. 

Please report the issue via our customer service or app. If possible, note the error code displayed and provide it when contacting support for faster assistance.

Yes, we’re planning to introduce chargers above 400 kW at selected highway sites to support next-generation EVs.

Prices are generally fixed but may vary by location and time due to local energy costs. Any changes are shown on the charger screen before you start.

Yes, all our public charging stations use 100% certified green energy.

Sustainability is at the heart of what we do. Therefore, 100% certified green energy is delivered to our EV-charging stations. Our pan-European public EV-charging infrastructure network will contribute significantly to decarbonize traffic.

A fleet portal for central management of vehicles, cards, and charging sessions is currently being developed. Until then, you will receive all relevant billing data directly via email on a monthly basis. 

Please call the emergency number displayed on the charger or contact local authorities if needed. For technical issues, our 24/7 hotline is available to assist you.

Please email us at wecare.se@edri.com or use the feedback option in the E.ON Drive Public app.

Yes, theoretically that is possible.

Yes, you can try restarting by unplugging your vehicle and starting a new session. If the issue persists, please call our support team, we can reboot the station remotely.

Yes, we provide tailored solutions for fleets, including consolidated billing and usage reports. Contact our B2B team for details.

For security reasons, payment cards could not be transferred from the old app to the new app. You must therefore add your payment card again under Payment Methods.

Please note: After approving the card registration through your bank, for example using BankID, return directly to the E.ON Drive Public app to complete the setup successfully.

You can pay using contactless debit or credit cards (Visa, Mastercard, American Express, Google Pay and Apple Pay), or via QR code/weblink payments.

Yes, through our fleet solutions. Please reach out to our business support team.

We aim to expand our network by 1,000 HPC chargers annually and maintain 100% renewable energy sourcing, contributing to Europe’s decarbonization goals.

Yes. A valid payment card is required before charging through the app.

1. Open the app menu.
2. Go to Payment Methods.
3. Select Add Payment Method.
4. Enter the card details and complete the bank verification.
5. Return to the E.ON Drive Public app to finish the setup.

We accept Visa, Mastercard and American Express in the app, as well as Apple Pay and Google Pay.

Please note: We place a reservation on your card when a session starts. The reservation is replaced by the actual cost when the session ends, and is released within 1 to 3 business days if the session does not start. Your card needs to have enough funds available for the reservation.

We use industry-standard encryption, regular security audits, and comply with ISO 27001 to protect customer data and system integrity.

Yes. You can always pay directly at the charger's card terminal, without an app and without an account.

The terminals accept Visa, Mastercard and American Express, as well as Google Pay and Apple Pay contactless.

Please note: Receipts for terminal payments are retrieved from hyc.cash. If you paid with Apple Pay or Google Pay, the card number you need in the portal may be different from the number printed on your physical card.

Yes, if your charging card is part of a roaming network supported by E.ON Drive, you can use it to start and stop charging sessions. Find our partners here.

New receipts can be downloaded from the Receipts & Invoices section in the app menu, which can be accessed from the upper-left corner of the app.

Please note: Receipts from the previous platform will not be available in the new app.

Yes. You can order a charging card directly in the E.ON Drive Public app under Charging card in the menu.

No. The new E.ON Drive Public app has no top-up balance. A balance is only used for promotional codes.

If you still have money left on your old charging account, you can use it in the old E.ON Drive app until 31 December 2026, when the app closes. Any remaining balance is then refunded by E.ON Drive AB from 1 January 2027.

If your session didn’t start or was interrupted, any pre-authorisation hold will automatically be released within 1 to 3 working days. If you were charged incorrectly, please contact our support team with your session details and payment method. We’ll review and process your refund promptly.

No. Charging history, invoices, receipts, subscriptions and payment information from the previous platform are not automatically transferred to the new account.

Please note: Save what you need from the old app before you switch.

Double charges are rare but can happen if multiple payment attempts were made. Please provide both transaction IDs to our support team. We’ll verify and refund any duplicate payment.

Yes. If you have money left on your old charging account, E.ON Drive AB starts the refund from 1 January 2027.

Make sure a valid, up-to-date payment card is linked to the old account. Check your card details in the old app by 31 December 2026.

Please note: If your last top-up was made before 1 June 2024, updating the card is not enough. E.ON Drive AB will then contact you by email with instructions on how to provide the bank details needed. Questions about the refund are handled by E.ON Drive AB on 0771-70 77 00 or emobility@eon.se.

Yes. When using a roaming card, your provider sets the final price, which may include additional fees. Direct payment prices are displayed on the charger screen and at our payment portal.

Absolutely. All transactions are processed through encrypted and PCI-compliant systems. We never store your full card details.

Plug & Charge is available on all Alpitronic DC chargers across the majority of our network. It enables seamless charging with automatic authentication and payment via ISO 15118 - just plug in. Autocharge is not supported yet.

Yes. You can register your existing E.ON Drive Sweden card in the new E.ON Drive Public app.

1. Find an E.ON Drive charging station and stand next to it.
2. Go to Charge Cards in the app menu and select Add Charge Card. Enter the charger ID, which you find next to the charging socket.
3. Hold the card against the RFID reader. Enter a name and select a payment method.
4. Confirm that the card status is shown as Active.

Please note: An active payment method may be required before the card can be used to start charging.

The RFID number is normally printed on the back of the card or key fob. Enter the number exactly as shown. It is not the same as the card's UID.

If you do not already have a charging card, you can order one directly in the app.

1. Open the app menu.
2. Go to Charge Cards.
3. Select Order RFID Card.
4. Confirm your delivery details and complete the order.

Please note: Make sure your profile has your name, address, email address and phone number filled in. Once the card has been delivered, register and activate it in the app before use.

No. You can start a charging session through the E.ON Drive Public app. A charging card is optional and can be a convenient way to start charging.

Add the card in the app as described above and confirm that its status is shown as Active.

Please note: An active payment method may be required before the card can be used for payment.

Find the correct charger and connector before you start.

1. Open the map or enter the charger ID.
2. Select the charging location.
3. Choose the correct charger and connector.
4. Review the price and the payment method.
5. Tap Start Charging in the app, or hold your active charging card against the card reader below the screen.
6. Connect the cable to your vehicle as instructed and wait for communication.
7. Follow the session in the app.

Please note: Always select your payment method and start the session before you connect the cable. If charging does not start, check the cable connection, the selected connector, your payment method and your vehicle settings.

Hold the active charging card against the charger's card reader below the screen, then connect the cable and wait for confirmation.

Not all chargers displaying the E.ON brand are available through the E.ON Drive Public app. More than 90 percent of the public E.ON Drive chargers are operated by us and can be used with the app; the remainder are operated by another party.

A charger may also be private, restricted to authorised users, temporarily unavailable, undergoing migration, or outside the public network. A missing or rejected payment method, an inactive charging card, or an incorrect connector selection can also prevent charging.

Please note: Check whether the charger is visible and available in the app before starting. If you still cannot charge, contact Customer Support with the charger location and ID.