My charging card does not work

Create a new account directly in the E.ON Drive Public app.

1. Download and open the E.ON Drive Public app.
2. Select Create Account.
3. Enter your name, email address and password.
4. Verify your email address if requested.
5. Sign in and complete your account setup.

Please note: A payment card is required before you can start charging from the app.

You can download the E.ON Drive Public app from the Google Play Store or the Apple App Store.

It is the same app we use in our other markets, so there is no separate Swedish version to look for.

Reset your password by selecting Forgot Password on the login screen. If you do not receive a password reset email, check your spam or junk mail folder. If the issue continues, make sure you are using the email address you registered when you created your account in the E.ON Drive Public app.

No. Existing E.ON Drive Sweden accounts are not transferred. You must create a new account for the new platform in the E.ON Drive Public app.

Please note: Use the email address you want connected to your new account.

The old E.ON Drive app closes on 31 December 2026. Charging at our public charging stations is handled in the new E.ON Drive Public app from EDRI Sweden AB. You create a new account in the app and add your payment card there.

Please note: Your account, payment card and charging history are not transferred from the old app. If you have a balance left, you can use it in the old app until it closes. Any remaining balance is then refunded by E.ON Drive AB from 1 January 2027.

For security reasons, payment cards could not be transferred from the old app to the new app. You must therefore add your payment card again under Payment Methods.

Please note: After approving the card registration through your bank, for example using BankID, return directly to the E.ON Drive Public app to complete the setup successfully.

Yes. You can register your existing E.ON Drive Sweden card in the new E.ON Drive Public app.

1. Find an E.ON Drive charging station and stand next to it.
2. Go to Charge Cards in the app menu and select Add Charge Card. Enter the charger ID, which you find next to the charging socket.
3. Hold the card against the RFID reader. Enter a name and select a payment method.
4. Confirm that the card status is shown as Active.

Please note: An active payment method may be required before the card can be used to start charging.

The RFID number is normally printed on the back of the card or key fob. Enter the number exactly as shown. It is not the same as the card's UID.

If you do not already have a charging card, you can order one directly in the app.

1. Open the app menu.
2. Go to Charge Cards.
3. Select Order RFID Card.
4. Confirm your delivery details and complete the order.

Please note: Make sure your profile has your name, address, email address and phone number filled in. Once the card has been delivered, register and activate it in the app before use.

No. You can start a charging session through the E.ON Drive Public app. A charging card is optional and can be a convenient way to start charging.

Add the card in the app as described above and confirm that its status is shown as Active.

Please note: An active payment method may be required before the card can be used for payment.

Find the correct charger and connector before you start.

1. Open the map or enter the charger ID.
2. Select the charging location.
3. Choose the correct charger and connector.
4. Review the price and the payment method.
5. Tap Start Charging in the app, or hold your active charging card against the card reader below the screen.
6. Connect the cable to your vehicle as instructed and wait for communication.
7. Follow the session in the app.

Please note: Always select your payment method and start the session before you connect the cable. If charging does not start, check the cable connection, the selected connector, your payment method and your vehicle settings.

Hold the active charging card against the charger's card reader below the screen, then connect the cable and wait for confirmation.

Not all chargers displaying the E.ON brand are available through the E.ON Drive Public app. More than 90 percent of the public E.ON Drive chargers are operated by us and can be used with the app; the remainder are operated by another party.

A charger may also be private, restricted to authorised users, temporarily unavailable, undergoing migration, or outside the public network. A missing or rejected payment method, an inactive charging card, or an incorrect connector selection can also prevent charging.

Please note: Check whether the charger is visible and available in the app before starting. If you still cannot charge, contact Customer Support with the charger location and ID.