Help & Support
How to Get Your EV Charging Receipt
Need help with receipts? Watch this short video to learn how to get your charging receipts.
How to get a receipt
This video shows how to retrieve a charging receipt at a public charging station. It explains how to select “Last receipt” on the charging station display and authenticate again using the payment method used for charging, either by tapping a credit card at the terminal or an RFID charging card at the reader. The last receipt is then shown directly on the screen. Charging receipts can also be downloaded online at https://hyc.cash
Frequently asked questions
I paid via weblink/QR code. How do I get a receipt?
Visit receipts.edri.com to download and email receipts for charging sessions paid via weblink or QR code.
I paid with my credit or debit card at the payment terminal. How do I get a receipt?
At the station, select “Receipt” and scan your payment card. If you have left the station, you can get your receipt online at hyc.cash.
I paid using an RFID charging card. Can I get a receipt?
Receipts are typically provided by your charging service provider or card operator. Please check your account online or contact your provider’s customer service for assistance.
Can I get an invoice instead of a receipt?
Visit receipts.edri.com and enter your details. Then press the button to issue an invoice and fill in the information needed for the invoice.
Can I get a VAT-compliant invoice for business purposes in all countries?
Yes, where supported. Visit receipts.edri.com and select ‘Issue Invoice.’ Availability may vary by country, but we’re expanding this feature across Europe.
How long are receipts available online?
Receipts remain available for at least 12 months after your charging session.
Where can I find my receipts?
New receipts can be downloaded from the Receipts & Invoices section in the app menu, which can be accessed from the upper-left corner of the app.
Please note: Receipts from the previous platform will not be available in the new app.
Will my charging history and invoices be transferred?
No. Charging history, invoices, receipts, subscriptions and payment information from the previous platform are not automatically transferred to the new account.
Please note: Save what you need from the old app before you switch.
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